Practice Service Coordinator II

Mass General Brigham • Chelsea, MA

25d • $18 - $25 • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Position Summary Under general supervision, performs administrative functions to support smooth and efficient practice operations. Responsible for coordinating tasks related to patient visits, including scheduling, check-in, and check-out activities. Specific duties may vary by department.

Requirements

• High School Diploma or equivalent required
• Minimum of 2–3 years of office or administrative experience required, preferably in a healthcare or medical office setting
• Proficiency in Microsoft Office Suite and general computer applications
• Knowledge of standard office operations and administrative procedures, including filing, copying, scanning, printing, and faxing
• Ability to operate a multi-line phone system, manage non-routine calls, and appropriately resolve routine issues
• Strong written and verbal communication skills with the ability to communicate effectively with patients, staff, and leadership
• Ability to read and understand written documents and correspondence, including emails, memos, and letters, and to take accurate and complete messages
• Strong organizational and time management skills with the ability to manage multiple priorities, follow established protocols, and work efficiently within systems
• Bilingual Spanish required

Nice To Haves

• Certified Medical Administrative Assistant (CMAA) preferred

Responsibilities

• Perform routine administrative and clerical duties in support of a clinical service or physician practice office.
• Schedule patient appointments and maintain accurate appointment records.
• Greet and assist patients in a professional and courteous manner.
• Answer telephone calls, respond to routine inquiries, and schedule appointments.
• File materials in patient folders and print daily appointment schedules.
• Process patient billing forms and scan documents into the patient’s electronic medical record in EPIC.
• Obtain patient medical records and laboratory test results as needed.
• Open, sort, and distribute incoming mail and faxes.
• Prepare and type forms, records, schedules, and memos as directed.
• Collect patient co-payments when required.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC “Super User” for scheduling, registration, and billing systems (training provided).
• Provide assistance and training to staff in EPIC-related processes.
• Perform more complex or specialized tasks as needed, such as surgical scheduling or provider schedule management at an advanced competency level.

Benefits

• Medical, Dental, and Vision Insurance
• Tuition Reimbursement
• Generous Paid Time Off
• 50% Discount on MBTA Passes
• Access to Childcare Resources and Emergency Backup Care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity Options
• Exclusive Employee Perks – enjoy discounts on tickets and passes for everything from ski resorts to museums and sporting events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED