Practice Service Coordinator II

Mass General Brigham • Chelsea, MA

23d • $18 - $25 • Hybrid

About The Position

Under general supervision, performs administrative functions to support smooth and efficient practice operations. Responsible for coordinating tasks related to patient visits, including scheduling, check-in, and check-out activities. Specific duties may vary by department.

Requirements

• High School Diploma or equivalent required
• Minimum of 2–3 years of office or administrative experience required, preferably in a healthcare or medical office setting
• Proficiency in Microsoft Office Suite and general computer applications
• Knowledge of standard office operations and administrative procedures, including filing, copying, scanning, printing, and faxing
• Ability to operate a multi-line phone system, manage non-routine calls, and appropriately resolve routine issues
• Strong written and verbal communication skills with the ability to communicate effectively with patients, staff, and leadership
• Ability to read and understand written documents and correspondence, including emails, memos, and letters, and to take accurate and complete messages
• Strong organizational and time management skills with the ability to manage multiple priorities, follow established protocols, and work efficiently within systems
• Bilingual Spanish required

Nice To Haves

• Certified Medical Administrative Assistant (CMAA) preferred

Responsibilities

• Perform routine administrative and clerical duties in support of a clinical service or physician practice office.
• Schedule patient appointments and maintain accurate appointment records.
• Greet and assist patients in a professional and courteous manner.
• Answer telephone calls, respond to routine inquiries, and schedule appointments.
• File materials in patient folders and print daily appointment schedules.
• Process patient billing forms and scan documents into the patient’s electronic medical record in EPIC.
• Obtain patient medical records and laboratory test results as needed.
• Open, sort, and distribute incoming mail and faxes.
• Prepare and type forms, records, schedules, and memos as directed.
• Collect patient co-payments when required.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC “Super User” for scheduling, registration, and billing systems (training provided).
• Provide assistance and training to staff in EPIC-related processes.
• Perform more complex or specialized tasks as needed, such as surgical scheduling or provider schedule management at an advanced competency level.

Benefits

• Medical, Dental, and Vision Insurance
• Tuition Reimbursement
• Generous Paid Time Off
• 50% Discount on MBTA Passes
• Access to Childcare Resources and Emergency Backup Care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity Options
• Exclusive Employee Perks – enjoy discounts on tickets and passes for everything from ski resorts to museums and sporting events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED