Practice Representative HCA

Beth Israel Lahey Health • Boston, MA

114d

About The Position

The Practice Representative serves as a primary point of contact for patients and visitors in an outpatient unit, providing excellent customer service through clear communication. This role reports to the manager with input from assigned physicians, nurses, and other health care providers.

Requirements

• High School diploma or GED required.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Nice To Haves

• One year experience in a healthcare or service/hospitality environment.

Responsibilities

• Communicates with and assists patients, other employees, and the general public in a courteous, helpful manner by phone and in person.
• Provides accurate information, directions, and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers.
• Prepares schedules, medical records, and other documents in accordance with quality standards.
• Maintains patient confidentiality at all times.
• Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures.
• Confirms prior authorizations, referrals, and pre-certifications for patient's insurance and managed care plan.
• Collects required co-payments according to standards.
• Directs patients to next service area.
• Monitors patients and visitors entering, waiting, and leaving the practice.
• Facilitates timely flow and proactively solves flow issues.
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests.
• Provides patients with any relevant educational materials as indicated.
• Enters visit billing tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED