Practice Performance Specialist

UnitedHealth Group • Tacoma, WA

123d • $20 - $35 • Remote

About The Position

This position is Remote in Washington, Oregon, Idaho, Montana, Nevada, Utah, Wyoming OR Hawaii. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of telephonic customer service experience.
• 1 + year of experience using Microsoft Word and Outlook.
• Proficiency in navigating, filtering, and analyzing reports in Microsoft Excel.
• Ability to work Monday - Friday, 8:00AM - 5:00PM PST

Nice To Haves

• Healthcare customer service experience
• Experience in pharmacy or as a pharmacy technician

Responsibilities

• Perform data collection, data entry, quality monitoring, image uploads, and chart collection activities.
• Track appointments and document information accurately and completely in all supported systems in a timely manner.
• Collaborate with leadership, practice administrative, and clinical staff to develop strategies that support the practice and ensure members receive recommended preventative health screenings and HEDIS gaps in care are addressed.
• Interact with UHC members via telephone to support appropriate levels of care, including outbound calls to schedule appointments, close gaps in care, or assist with chart collection.
• Maintain confidentiality and comply with HIPAA requirements.
• Manage time effectively to meet productivity goals.
• Locate medical screening results/documentation to support quality measure closure-note: no evaluation or interpretation of clinical data is required.
• Work independently in a virtual setting, applying problem-solving, professional judgment, and critical thinking to resolve issues.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED