Practice Performance Specialist

UnitedHealth Group • Seattle, WA

123d • $20 - $35 • Onsite

About The Position

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time 8 hours / week Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Requirements

• High School Diploma / GED
• Must be 18 years or older
• 2+ years of telephonic customer service experience
• 1 + years of experience using Microsoft Word and Outlook
• Proficiency in navigating, filtering, and analyzing reports in Microsoft Excel
• Reside within a commutable distance of Seattle, WA
• Ability to travel up to 25% of the time throughout the state of Washington
• Must have valid drivers license and proof of insurance
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Nice To Haves

• Healthcare customer service experience.

Responsibilities

• Perform data collection, data entry, quality monitoring, image uploads, and chart collection activities.
• Track appointments and document information accurately and completely in all supported systems in a timely manner.
• Collaborate with leadership, practice administrative, and clinical staff to develop strategies that support the practice and ensure members receive recommended preventative health screenings and HEDIS gaps in care are addressed.
• Interact with UHC members via telephone to support appropriate levels of care, including outbound calls to schedule appointments, close gaps in care, or assist with chart collection.
• Maintain confidentiality and comply with HIPAA requirements.
• Manage time effectively to meet productivity goals.
• Locate medical screening results/documentation to support quality measure closure-note: no evaluation or interpretation of clinical data is required.
• Work independently in a virtual setting, applying problem-solving, professional judgment, and critical thinking to resolve issues.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED