Practice Performance Partner

Ensemble Health Partners

17h

About The Position

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Practice Performance Partner serves as a strategic partner to physician practices, driving front-end operational excellence to enhance upstream revenue cycle performance. This role combines consultative insight, leadership, and hands-on support to optimize clinic operations and deliver measurable improvements in client outcomes. The Practice Performance Partner will manage the client physician practice relationships, connect with internal revenue cycle departments, and ensure seamless cooperation across revenue cycle functions.

Requirements

• 5-7 years of experience in a physician/healthcare environment
• Clear understanding of the revenue cycle operations in a physician practice
• Strong analytical skills with proficiency in data visualization and KPI reporting
• High-level communication and presentation skills
• Proficiency in Microsoft Office Suite and multiple EHR platforms
• Emotional intelligence and ability to lead through change
• Ability to travel as needed to client sites
• Bachelors Degree or Equivalent Experience Required

Nice To Haves

• 5-7 years of experience in a physician/healthcare environment
• Front Desk or practice management experience highly recommended
• HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire

Responsibilities

• Serve as the primary liaison for assigned client physician practices, managing relationships and ensuring collaboration with revenue cycle goals.
• Evaluate, support, and drive the implementation of enhanced front-end processes impacting the physician revenue cycle, including but not limited to patient registration, appointment scheduling, time-of-service collections, pre-authorizations and referrals, charge reconciliation, and patient engagement within physician practices.
• Identify gaps in client support/performance and propose solutions (e.g., technology, services) to drive performance improvement.
• Conduct root cause analysis and deliver actionable recommendations tailored to client needs.
• Deliver educational content to practice staff based on performance insights.
• Monitor client KPIs and develop status reports of Client Performance, Exceptions, and Deliverables.
• Build relationships and organizational alignment, influence decisions, engage onsite operational teams, provide onsite presence and drive results.
• Partner with Pre-Access and other revenue cycle teams to resolve acute issues arising from work performed within the client physician practices and recommend and assist with implementing sustainable solutions.
• Facilitate client meetings to review revenue cycle operations performance and opportunities for improvement.
• Maintain deep understanding of Client Delivery policies and procedures.
• Lead and mentor others including other partners, practice managers and practice staff fostering a culture of accountability, collaboration, and continuous improvement.
• Delegate and oversee projects, ensuring timely execution and alignment with strategic objectives.
• Assist with onboarding of new Client and Client Delivery leaders.
• Represent the client delivery department in client physician practice meetings, demonstrating executive presence and strategic acumen.

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level