Practice Optimization Specialist
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About The Position
The Practice Optimization Specialist functions as the primary best practice workflow support contact for NEMG. They work under the direction of the Manager or Supervisor of Practice Optimization to focus on optimization activities. They have a strong working knowledge of the EHR and have the ability to map the application functionality to the best practice workflows. This role may focus on ambulatory practice workflow with clinicians and staff in ambulatory offices or with hospitalists in the hospital setting. Primary responsibilities include observing and analyzing workflows, implementing and monitoring optimizations to the workflows, providing elbow to elbow support and training when needed, and assisting with the customization of personal tools. In depth and precise investigation along with the ability to document interactions and best practice workflow recommendations is required. Attention to detail is a critical skill for this position, as well as being highly organized with exceptional customer service skills. Successful candidates will be self-motivated individuals with strong written and oral communication skills who enjoy helping users learn to optimize use of the EHR.
