Practice Operations Manager

Cherry Health • Grand Rapids, MI

2d

About The Position

OVERVIEW OF POSITION: Responsible for setting the direction for multiple sites within Grand Rapids, for provision of professional, quality clinical services and creating a team environment that ensures high quality care. Provide oversight for all operational requirements at assigned location(s), including but not limited to staffing, safety, and ensuring compliance with all organizational, governmental and accrediting body requirements. Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.

Requirements

• Strong interpersonal verbal, non-verbal and written communication skills.
• Ability to exhibit professionalism when interacting with patients, providers, staff and external partners.
• Self-motivated with strong organizational and time management skills
• Ability to identify problems, think logically, and devise practical solutions.
• Proficiency with Microsoft Office Suite, and experience with EMR/EHR platforms.
• Understanding of policies, procedures and operations of a health care practice.
• Willingness to work outside of normal business hours if needed.
• Ability to work autonomously with limited supervision.
• Basic Life Support/CPR training according to requirements of license or certification.
• Working knowledge and awareness of state and federal requirements and codes governing treatment.
• Bachelor’s Degree in health administration, business, a clinical specialty or a related field is required.
• Seven to ten years experience in a medical or behavioral health clinic is required, with a minimum of five years in a supervisory or management role.

Nice To Haves

• A valid RN license in the state of Michigan is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.

Responsibilities

• Demonstrate leadership and management skills that foster a culture of high performance.
• Model and communicate key values in a way that supports Cherry Health’s mission.
• create scheduled staff hours of work, priorities, and assignments to ensure efficient operation, based on workload.
• Direct, supervise, train, evaluate competencies.
• Provide coaching consistently, promptly and appropriately to all site staff
• Regularly hold meetings to communicate organizational initiatives and updates to staff.
• Assist in the development and monitoring of department/program budget.
• In collaboration with clinical and operations leadership, implement and measure continuous quality improvement programs and activities.
• Conduct quality assurance activities through reviews, meetings, reports and observation of results, according to professional practice standards and regulatory compliance.
• Identify and remediate all health and safety concerns at assigned location(s).
• Review risk management and ensure a safe environment for patients and staff,
• Collaborate with medical leadership to drive productivity expectations and maximize efficient operations of clinic(s).
• Collaborate with community partners to provide resources to clients served by the organization.
• Coordinate interdisciplinary planning to meet patient care and health service objectives.
• Participate in planning and coordinating emergency preparedness plans.
• Other duties as assigned.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees