Practice Operations Lead - Cardiology - Full time - Days - M-F

Covenant Health-posted about 1 year ago
Full-time • Mid Level
Nashua, NH
Ambulatory Health Care Services
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The Practice Operations Lead for Cardiology at Covenant Health is responsible for overseeing the daily administrative operations of the practice, ensuring compliance with policies and regulations, and promoting a positive work environment. This role involves managing staff assignments, scheduling, and operational flow, while also serving as a key point of contact for both staff and patient relations. The Lead collaborates closely with the Manager/Director to address operational issues and enhance practice objectives.

  • Supervises daily practice operations, ensuring standards of access, service, and expenses are met.
  • Maintains compliance with all policies, procedures, and regulatory requirements.
  • Establishes a positive work environment.
  • Ensures adequate coverage within departments of responsibility.
  • Cross covers for all non-clinical positions as needed.
  • Keeps Manager/Director updated on significant operational issues via daily Huddles.
  • Serves as the on-site point person for staff performance and relations, resolving administrative problems in collaboration with the Manager/Director.
  • Acts as the on-site point person for patient relations, patient flow, and issue resolution.
  • Participates in monitoring inventory and procurement systems, working with Facilities and Purchasing to secure necessary supplies and equipment.
  • Provides back-up support for other areas and/or locations as needed.
  • Demonstrated organizational, leadership, and teamwork skills.
  • Strong organizational and problem resolution skills.
  • Ability to develop and maintain effective relationships with medical and administrative staff, providers, patients, and the public.
  • Excellent critical thinking and problem-solving skills.
  • Demonstrates team building skills.
  • Ability to cross cover for all administrative positions.
  • Excellent communication and leadership skills, with the ability to work independently and autonomously.
  • Proven excellent written and verbal communication skills.
  • Ability to work both independently and within a team environment.
  • Creative, flexible, self-motivated, and professional with sound judgment.
  • Prior medical front office or customer service experience.
  • Electronic Medical Record (EMR) experience.
  • Proficiency in Microsoft Office suite (Word, Outlook, Excel).
  • High school diploma or GED strongly preferred; Associates or Bachelor's degree preferred.
  • 2 years of increased responsibility or prior leadership experience required.
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