Practice Mgr I, Operations Primary Care Marion County, TN - Full Time

Erlanger Health System • Chattanooga, TN

96d

About The Position

The Practice Manager - Operations I is responsible for the day to day operations of one or more medical practices, which generally represent smaller, less complex practice. The Practice Manager I ensures at all times a safe, efficient, cost-effective and high-quality patient care environment. The Manager interviews, selects, hires, trains/orients, supervises both clerical and clinical staff within their scope of practice, evaluates and recommends corrective action as appropriate, up to and including termination of assigned staff. Ongoing supervision and evaluation of clinical staff is shared with practice physician(s) and Erlanger nursing leadership and other clinical leaders as appropriate. Administrative responsibilities include tracking monthly clinical and financial statistics, overseeing billing and collection functions, maximizing patient flow and optimizing the work environment to facilitate open communications, professional excellence and superb customer service. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practice patient population. Participates in the practice's quality improvement process and performance evaluation.

Requirements

• Bachelor's Degree in Business or related field or equivalent management/work experience.
• Minimum 3-5 years experience in business management.
• Strong financial and systems background.
• Strong marketing experience.
• Working knowledge of physician office practices, managed care operations, and insurance industry structure and products.

Nice To Haves

• Advanced personal computer skills, including Microsoft Excel.

Responsibilities

• Oversee daily operations of one or more medical practices.
• Ensure a safe, efficient, cost-effective, and high-quality patient care environment.
• Interview, select, hire, train/orient, and supervise clerical and clinical staff.
• Evaluate staff performance and recommend corrective actions as necessary.
• Track monthly clinical and financial statistics.
• Oversee billing and collection functions.
• Maximize patient flow and optimize the work environment.
• Promote teamwork and facilitate smooth daily operations.
• Assist in the development of capital and operational budgets.
• Monitor monthly variances from the budget and submit justifications.
• Maintain and reconcile petty cash and accounts payable.
• Support general practice operations in collaboration with the Director and physicians.
• Maintain standards set forth by TJC/DNV and coordinate QI initiatives.
• Ensure facility maintains CAP and CLIA certification if required.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees