Practice Manager

Oak Street Health • Allentown, PA

390d

About The Position

The Practice Manager at Oak Street Health is responsible for leading and managing operations at a primary care clinic, ensuring alignment with company values and standards. This role involves supervising both clinical and non-clinical team members, driving operational initiatives, and focusing on patient satisfaction and clinical outcomes.

Requirements

• 2 or more years of experience in a supervisory role
• Ability to work flexible hours as needed, including occasional evenings
• Proficient PC skills
• US work authorization
• Strong embodiment of being 'Oaky'

Nice To Haves

• Bachelor's or Master's Degree in a related field
• 5 or more years of experience in a supervisory role within a clinical setting
• Fluency in Spanish or other languages spoken by the communities served
• Experience successfully driving teams towards achievement of metrics
• Experience with Google Suite

Responsibilities

• Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
• Ensure the center is a Great Place to Work and that teams are engaged and thriving
• Ensure clinic operations run smoothly and safely daily, including adequate staffing and adherence to Standard Operating Procedures
• Provide an unmatched patient experience and manage service recovery as needed
• Drive results for patients by ensuring standard meetings and best practices for preventive care are followed
• Lead the implementation of in-clinic operational initiatives and train the team on new workflows
• Ensure efficient execution of patient scheduling processes
• Oversee clinical and community areas, addressing building-related issues in partnership with the Facilities team
• Monitor task completion using proprietary software and reporting systems

Benefits

• Mission-focused career impacting change and improving health outcomes for Medicare patients
• Paid vacation and sick time
• Investment/retirement 401K match options
• Health insurance, vision, and dental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees