Practice Manager

About the position

The Practice Manager facilitates the day-to-day clinical operations across multiple practices, including managing patient, staff, and provider interactions and maintaining a service-based approach to issue resolution. Leveraging strong practice management experience, this leader collaborates with Clinical Leads and providers to promote the highest standards of quality of patient care by appropriately resolving issues at the practice level. The Practice Manager proactively provides support and training to staff, while encouraging their abilities to effectively address triage calls and service recovery.

Responsibilities

• Ensure the practice's performance in effective value-based care, including completion of AWVs, care gap closures, accurate coding capture, Key Performance Indicators (KPIs), appropriate access and follow-up for patients, and executing against the Practice Operating Plan
• Oversee all clinical support staff including Medical Assistants and Patient Reception Specialists and facilitate ongoing training and development of clinical staff to meet changing needs and organizational demands including proactive involvement in employee mentoring, coaching, and discipline
• Assist providers in the delivery of patient care and work with providers to resolve all emergent patient or clinical issues promptly
• In conjunction with Talent Acquisition, lead the recruitment, selection, and hiring process for clinical positions and oversee onboarding of new employees

Requirements

• Bachelor's Degree preferred, or 3 years of relevant experience in lieu of degree
• 3 years minimum clinical or clerical experience in primary care or similar practice setting
• 1-year direct supervisory experience required
• Previous experience managing multiple clinics and 1-8 providers preferred

Benefits

• Medical coverage
• Dental coverage
• Life insurance
• Disability insurance
• Vision coverage
• FSA coverages
• 401k savings plan