Practice Manager

SOL Mental Health•New York, NY

13h•$85,000 - $95,000

About The Position

The Practice Manager leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish. Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.

Requirements

Bachelor's degree strongly preferred; healthcare administration background preferred
3+ years of experience in healthcare practice management
Demonstrated success in team leadership and development
Strong organizational and communication skills
Proven ability to manage financial and operational metrics
Experience with healthcare electronic health records, practice management, and scheduling systems
Commitment to SOL Mental Health's mission and values

Responsibilities

Partnering with Therapy Supervisors to address challenges affecting both clinical and operational areas
Serving as an accountability partner for the Therapy Supervisor regarding operational aspects of clinical work
Supporting the implementation of new clinical initiatives from an operational perspective
Facilitating internal referrals and ensure clinicians have time available to collaborate on shared patients
Implementing standardized workflows across the patient lifecycle to ensure consistency and efficiency in patient flow and experience
Proactively managing self-pay collections and time-of-service payments, while implementing effective strategies for past-due balance collection
Implementing systems to gather and respond to patient feedback with empathy and solution-orientation
Identifying opportunities and implementing solutions to Increase new patient conversion rates, Increase existing patient retention rates, Reduce no-show/cancellation rates, Ensure consistent, high-quality front desk operations and patient communication
Drive schedule optimization to maximize provider productivity and patient access, partnering with Therapy Supervisors to address clinician engagement and behaviors when needed
Implement standardized workflows to ensure consistency and efficiency
Ensure compliance with regulatory requirements and organizational policies
Lead operational quality improvement initiatives at the practice level
Collaborating on staffing plans and resource allocation decisions
Take ownership of managing office expenses within approved budgets
Proactively identifying and addressing team performance concerns through direct feedback, coaching, and support
Participating in the hiring process for administrative care team members and lead operational aspects of onboarding
Creating development plans with each team member and monitor progress regularly
Identifying training needs for administrative care team members, coordinate appropriate learning opportunities, and share appropriate resources
Leading weekly administrative care team meetings to address operational updates and performance needs
Planning opportunities for cross-functional team connections and fostering collaboration
Consistently demonstrate SOL’s values
Champion our integrated care model
Work collaboratively and communicate effectively with clinical and non-clinical SOL-mates
Bring a growth mindset
Problem-solve creatively and take initiative
Ensure compliance with regulatory requirements and organizational policies
Use data to analyze practice and team performance and take action on areas needing improvement
Own the implementation of operational initiatives and leading operational quality improvement initiatives at the practice level
Take ownership of practice-level financial goals and metrics, including managing office expenses within approved budgets