Practice Manager - Immediate Care/Urgent Care

Trinity Health•Maywood, IL

5d•$84,156 - $134,659

About The Position

Reporting to a Regional Director or Executive Director, the Practice Manager of Immediate / Urgent Care at Loyola University Medical Center is responsible for all daily operations of their assigned clinical locations including management of all front-line non-exempt staff, ensuring appropriate clinical operations, adherence to budgets, adherence to regulatory standards, patient experience (including quality, safety, and satisfaction), and experience of physicians and staff. The Practice Manager constantly assess daily operations to identify areas for ongoing improvement and oversees implementation of improvement initiatives alongside site medical director(s) at direction of regional director/executive director.

Requirements

Bachelor’s degree.
Current RN License in the State of Illinois preferred but not required.
2+ years of healthcare job-related experience.
Valid Illinois State Driver's License

Nice To Haves

Prior experience working within a clinical, outpatient setting and in an academic medical center preferred.
Prior people management experience preferred but not required.
Recent Immediate Care/Urgent Care experience required.

Responsibilities

Supervision of front-line staff: Supervises all front-line, non-exempt staff in assigned clinical locations including all staff work functions.
Oversees human resource functions including recruitment, orienting/training, performance management, and termination to maintain the highest quality workforce.
Recruits, interviews and selects staff in collaboration with Human Resources and ensures that staffing guidelines/standards are maintained.
Daily clinical operations: Responsible for managing all daily operations of assigned practice sites.
Routinely measures and monitors assigned areas of responsibility to maximize efficiency of practice site operations.
Provides communication to physicians and staff to establish collaborative communication and understanding of organization strategic goals and initiatives.
Oversees implementation of organization initiatives at all assigned practice sites.
Financial sustainability: Responsible for operational budget of assigned practice sites including revenue, expenses and capital equipment sufficient to meet current and projected patient volume or service requirements in a financially sustainable manner.
Regulatory: Ensures all practices and workflows are adherent to all required regulatory standards (TJC, IDPH, etc.).
Patient Experience: Fosters positive team collaboration and staff development to facilitate achievement of patient quality/safety/satisfaction and customer service excellence goals.
Implementation of Ongoing Practice Improvement Initiatives: Completes all QI audits and ensures that these are turned in on time.
Ensures staff knowledge and participation in quality improvement activities.
Actively engages in professional development to maintain current skills and knowledge of environmental trends and clinical best practices.
Oversees implementation of system wide quality assurance activities in the practice to comply with organizational expectations for providing high-quality, effective service.
Ensures completion of audits to adhere to system-wide practice audit standards.
Responsible for managing processes which contribute to continual performance improvement and customer satisfaction.
Actively supports and promotes the Lean journey within areas of responsibility