Practice Manager ProHealth Primary Care Danbury CT

UnitedHealth Group•Danbury, CT

About The Position

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. Are you ready to make a positive impact in health care? If so, you're the missing piece in our care team. As part of the Optum and UnitedHealth Group family, ProHealth Physicians offers new opportunities for growth. Here, you'll experience: Exceptional teamwork Robust medical resources Passionate professionals with a focus on patient-centered care The Practice Manager is responsible for directing, supervising and coordinating the overall operations of the medical practice. Partners with the Senior Practice Manager and physician(s) to establish practice goals: financial, quality, and patient satisfaction. Monitors goals regularly to ensure practice is profitable, efficient and providing quality care. Accountable for goals and objectives related to population health management. Works collaboratively with other Practice Managers in assigned area to function as one group practice. Manage process improvement initiatives. Join ProHealth Physicians and play a pivotal role in shaping the future of health care in Connecticut. Caring. Connecting. Growing together. ProHealth Physicians is Connecticut's leading community-based medical group. Formed in 1997, we have primary care offices in every county. Our 300+ doctors and advance practice clinicians care for children and adults of all ages. We also have in-house imaging and clinical lab services. Traditional medicine treats people when they're sick. Instead, we focus on preventing diseases. Our goal is to give our patients - and their communities - the tools they need to be and stay well. This is how we help people live healthier lives. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Experience in Practice/Medical Office Management/Operations having managed/lead staff in clinical and non-clinical roles with a demonstrated ability to drive operational work flows
Solid computer knowledge and aptitude
Proven highly proficient with reporting and data analytics

Nice To Haves

Experience with various software applications such as Microsoft Suite, Word, Excel and Outlook, etc.
Experience with electronic health record, medical terminology, coding and billing
Knowledge of population health management
Knowledge of Lean/Six Sigma process improvement tools and techniques
Demonstrated business and financial skills

Responsibilities

Establishes work procedures and standards to improve efficiency and effectiveness in the office
Assists Senior Practice Manager and physician(s) to develop and implement long range plans
Manages office operations to maximize patient access, patient satisfaction, and collection of payments
Coordinates staff and provider schedules to ensure proper coverage for quality patient care
Manages human resources - hiring, on-boarding, coaching and evaluating. Seeks to create a team environment
Reconciles and investigates patient complaints
Manages, leads, and participates in process improvement initiatives
Ensures practice compliance with ProHealth policies, procedures and programs
Actively participates in practice, regional and organizational meetings