Practice Manager

Quest Inc.•Lake Mary, FL

11d•Onsite

About The Position

Lead Quest Kids therapy administrative and facility operations through the development and implementation of standards and controls, systems, processes and regular business operations evaluation.

Requirements

18 years of age or older required.
B.S. / BA degree with preferred courses in Healthcare Administration.
4+ years’ experience in leading ABA therapy or comparable healthcare program operations
2+ years of supervisory role experience
Advanced scheduling and billing systems familiarity

Responsibilities

Manage Registered Behavior Technicians (RBTs) and Supporting Therapists including routine onboarding, ongoing training, performance management/ supervision and appreciation/morale activities
Manage scheduling duties for therapy operations including setting overall master schedule, managing day to day changes, integrating new clients, overseeing cancellation mitigation strategies, running routine audits and monitoring staff/client utility
Coordinate performance management of clinical performance of RBTs/ Supporting Therapists with BCBAs including consulting on performance evaluations in clinical areas, providing joint feedback and ensuring ABA industry standards met
Execute fiscal responsibilities including managing of program expense, achieving revenue goals, monitoring/adapting to key metrics and contributing to budget development alongside VP of Youth Programs
Perform reception duties for facility including welcoming guests, answering phones and coordinating client needs
Manage facility site needs including inventory management, supply ordering, work order management and vendor coordination
Coordinate therapy billing activity with Quest Accounting and contracted billing partners including managing billing fail follow up, patient responsibility invoicing and routine audits
Lead client family engagement activities including routine correspondence, events/groups and feedback channels
Lead facility-based meetings
Coordinate with Intake Coordinator to achieve therapy target goals for program site through census management
Coordinate with Insurance Specialist on staff credentialing, client authorization management and payor coordination
Assign and oversee RBT/Supporting Technician office time assignments
Ensure compliance with any and all regulations pertaining Quest’s personnel policies and procedures.
Follow all emergency procedures during a drill or in an actual emergency.
Attend all required training and monthly staff meetings.
Follow all Quest policies and procedures.
Employees are required to report serious issues to the employee hotline or to a Quest leader under the See Something Say Something policy.
Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.