Practice Manager - Orthopedic and Sports Care (Specialties, Monroe)

EvergreenHealth•Monroe, WA

17d

About The Position

The Clinic Practice Manager is responsible for the day-to-day operations of EvergreenHealth’s Orthopedic and Sports Care. This management role includes coordinating and managing overall operations, budget management, patient experience, collaborating with providers and business and clinical support functions. Primary Duties Achieves budgeted expenses and revenue on a monthly and annual basis. On an annual basis, develops revenue and expense projections for department and capital budgets within EvergreenHealth guidelines. Ensures the office and personnel follow EvergreenHealth policies. Ensures operation is in regulatory compliance with all governing agencies or bodies (OSHA, J C, Medicare, HIPAA etc.). Responsible for the timeliness, accuracy, and security of patient medical records within the office. Responsible for ensuring staff are trained in proper PMSI use and newly implemented EMR processes and procedures. Works in collaboration for the development and promotion of continuous quality improvement culture. Follows through on projects from design through completion, learning and next steps, in conjunction with the medical director(s), department leadership, staff and others as appropriate. Responsible for CQI indicator monitoring, data collection and reporting. Teams with physicians to ensure clinic is operating at peak efficiency. Coordinates with primary care and other specialty managers to ensure a seamless referral process and maximize system integrity. Monitors and when necessary, develops improvement plans to increase patient satisfaction. Provides oversight and initiates strategies and goals to ensure an effective and efficient revenue cycle. Monitors labor productivity reports against the targets using the Premier OA system and is accountable for clinic targets and standard key performance indicators set through the annual organizational budget & performance target settings. In coordination with division leadership and EvergreenHealth Strategic Priorities, develops growth strategies for clinic. Accountabilities/Competencies Proficiency in reading, writing, comprehending, and speaking English as required for business necessity. Accountability for HIPAA privacy and security standards within the department or assigned nursing unit. Must possess basic skills to use Microsoft Office, specialized software, and electronic office equipment. Adheres to organizational patient safety standards relevant to the department or assigned nursing unit. Oversees recruitment, orientation and training of clinic staff and collaborates with the Medical Director for midlevel practitioners and physicians. Completes annual performance reviews for all staff ensuring compliance with chart documentation timeliness and accuracy and EvergreenHealth policies and EHPC policies/procedures/protocols/process flows. Assists Clinic Supervising Provider (CSP) with annual performance reviews for midlevel practitioners and physicians. Responsible for counseling employees and when necessary initiating corrective action regarding performance or behavior issues in accordance with HR policies. Works closely with the CSP and the CSP Medical Director with regards to issues involving physicians and midlevel practitioners. Coordinates the availability of supplies and materials necessary for the delivery of services. Responsible for employee annual events training. Coordinates clinical license and certification processing and renewals. Works with Medical Staff Office regarding credentialing for midlevel practitioners and physicians. Responsible for always maintaining safe and adequate staff levels to perform quality patient care. Covers shift in various areas of operations when necessary. Provides day-to-day oversight of the office facility. Ensures patient and staff safety standards are met. Coordinates repairs and maintenance with EH plant operations personnel, landlord or other party. Responsible for initial patient complaint investigation. Coordinates complaint resolution with appropriate organizational resources. Actively participates on assigned committees and workgroups. Shares information from committees to EHPC Leadership and provides a link to the overall EH Marketing/Community relations activities. Works collaboratively as a member of the leadership team to support standard workflows and processes. Refines staffing to maximize physician productivity and decrease costs. Ensures completion of monthly QC checks for multiple clinics. Prepares weekly reports detailing status of multiple clinics. Accountable for patient satisfaction, clinic performance and staff satisfaction. Demonstrated knowledge and experience in working with all ages. Demonstrates ability to effectively motivate staff. Demonstrates skill in developing and maintaining team cohesiveness and facilitation staff members in supporting and learning from each other. Provides effective, positive, and constructive feedback. Demonstrates ability and willingness to make informed decisions. Demonstrates problem-solving skills that take into consideration appropriate time, place, realities, and circumstances. Deals with new situations with flexibility, and creativity. Shows ingenuity in overcoming unexpected situations, introduces new approaches with the ability to streamline operations and increase efficiency in collaboration with other EvergreenHealth stakeholders.

Requirements

Proficiency in reading, writing, comprehending, and speaking English as required for business necessity.
Accountability for HIPAA privacy and security standards within the department or assigned nursing unit.
Must possess basic skills to use Microsoft Office, specialized software, and electronic office equipment.
Adheres to organizational patient safety standards relevant to the department or assigned nursing unit.
Associate degree or equivalent combination of education and experience.
2 years of management experience in a healthcare setting, preferably in a medical clinic.

Nice To Haves

Bachelor’s degree
Experience managing medical clinics
Project and change management experience and/or Lean training

Responsibilities

Achieves budgeted expenses and revenue on a monthly and annual basis.
On an annual basis, develops revenue and expense projections for department and capital budgets within EvergreenHealth guidelines.
Ensures the office and personnel follow EvergreenHealth policies.
Ensures operation is in regulatory compliance with all governing agencies or bodies (OSHA, J C, Medicare, HIPAA etc.).
Responsible for the timeliness, accuracy, and security of patient medical records within the office.
Responsible for ensuring staff are trained in proper PMSI use and newly implemented EMR processes and procedures.
Works in collaboration for the development and promotion of continuous quality improvement culture.
Follows through on projects from design through completion, learning and next steps, in conjunction with the medical director(s), department leadership, staff and others as appropriate.
Responsible for CQI indicator monitoring, data collection and reporting.
Teams with physicians to ensure clinic is operating at peak efficiency.
Coordinates with primary care and other specialty managers to ensure a seamless referral process and maximize system integrity.
Monitors and when necessary, develops improvement plans to increase patient satisfaction.
Provides oversight and initiates strategies and goals to ensure an effective and efficient revenue cycle.
Monitors labor productivity reports against the targets using the Premier OA system and is accountable for clinic targets and standard key performance indicators set through the annual organizational budget & performance target settings.
In coordination with division leadership and EvergreenHealth Strategic Priorities, develops growth strategies for clinic.
Oversees recruitment, orientation and training of clinic staff and collaborates with the Medical Director for midlevel practitioners and physicians.
Completes annual performance reviews for all staff ensuring compliance with chart documentation timeliness and accuracy and EvergreenHealth policies and EHPC policies/procedures/protocols/process flows.
Assists Clinic Supervising Provider (CSP) with annual performance reviews for midlevel practitioners and physicians.
Responsible for counseling employees and when necessary initiating corrective action regarding performance or behavior issues in accordance with HR policies.
Works closely with the CSP and the CSP Medical Director with regards to issues involving physicians and midlevel practitioners.
Coordinates the availability of supplies and materials necessary for the delivery of services.
Responsible for employee annual events training.
Coordinates clinical license and certification processing and renewals.
Works with Medical Staff Office regarding credentialing for midlevel practitioners and physicians.
Responsible for always maintaining safe and adequate staff levels to perform quality patient care.
Covers shift in various areas of operations when necessary.
Provides day-to-day oversight of the office facility.
Ensures patient and staff safety standards are met.
Coordinates repairs and maintenance with EH plant operations personnel, landlord or other party.
Responsible for initial patient complaint investigation.
Coordinates complaint resolution with appropriate organizational resources.
Actively participates on assigned committees and workgroups.
Shares information from committees to EHPC Leadership and provides a link to the overall EH Marketing/Community relations activities.
Works collaboratively as a member of the leadership team to support standard workflows and processes.
Refines staffing to maximize physician productivity and decrease costs.
Ensures completion of monthly QC checks for multiple clinics.
Prepares weekly reports detailing status of multiple clinics.
Accountable for patient satisfaction, clinic performance and staff satisfaction.
Demonstrated knowledge and experience in working with all ages.
Demonstrates ability to effectively motivate staff.
Demonstrates skill in developing and maintaining team cohesiveness and facilitation staff members in supporting and learning from each other.
Provides effective, positive, and constructive feedback.
Demonstrates ability and willingness to make informed decisions.
Demonstrates problem-solving skills that take into consideration appropriate time, place, realities, and circumstances.
Deals with new situations with flexibility, and creativity.
Shows ingenuity in overcoming unexpected situations, introduces new approaches with the ability to streamline operations and increase efficiency in collaboration with other EvergreenHealth stakeholders.