Practice Manager Multispecialty

IMS Care Center•Avondale, AZ

About The Position

Headquartered in Phoenix IMS Care Center is a team of 500 employees, and a physician-led organization united through its providers' commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Practice Manager in the Multispecialty Clinic, located in Avondale. This position will be responsible for the workflow and performance of the Division to achieve expert care, excellent customer service and maximal physician/staff productivity. This person will work closely with the COO or Vice President of Operations regarding strategic planning, development, continuous quality improvement and financial/budget reporting and monitoring. Instill the IMS mission, vision and values in the work performed.

Requirements

High School Diploma or GED is required
Minimum 5-7 years' experience managing and running a healthcare facility
Management level experience in a clinical or hospital setting, including, medical insurance, coding and reimbursement

Nice To Haves

A bachelor's degree in healthcare administration or business administration strongly preferred

Responsibilities

Assume overall responsibility for division employee management and staffing including all providers, medical assistants, and administrative staff
Determine staffing standards based on patient care needs, patient flow, procedures and other clinical needs
Interview, select and hire new employees
Work with Human Resources to ensure compliance with state and federal requirements for clinical and non-clinical staff
Responsible for evaluating staff performance, developing standards and ensuring basic competencies for all staff
Establish credibility and a strong presence in the division
Identify potential problem areas, develop a system for objectively monitoring performance and creatively seek solutions to foster quality improvement
Continuously optimize staff roles and responsibilities to meet performance goals
Develop and maintain an open effective line of communications with providers and clinical staff
Develop and optimize the physician templates for appropriate patient scheduling
Ability to communicate effectively both verbally and in writing
Knowledge of agency building and reimbursement regulations
Ability to research and audit physician charges to ensure they are properly processed
Ability to work independently and to be accurate, efficient and organized
Ability to read and comprehend patient account information, insurance explanation of benefits and other financial records
Ability to respond to emergent or stressful situations in a calm and professional manner
Intermediate computer skills (ie,. MS Word, Excel)
Ability to maintain good working relationships while addressing complex extensive administrative issues
The ability to work in a constant state of alertness and in safe manner
Coordinate space and room assignments for providers
Support and facilitate referral management process
Develop protocols to improve care for urgent patient problems
Develop protocols and create standard for patient telephone calls to providers
Develop a system for monitoring clinic utilization, workload vs. billing, and individual physician provider productivity on a monthly basis
Work with the Business Office to refine and monitor billing
Act as a resource to physicians' clinical staff and business office staff regarding coding questions; provide regular in services to physicians and clinical staff
Handle external marketing
Assist with development of business plans for new programs and other strategic initiative for the division
Participate in management meetings and participate in strategic planning, proactive interdepartmental problem solving and policy development
Demonstrate knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees