Practice Manager- Cortland Urgent Care and Cayuga Immediate Care- Full Time- Days
About The Position
When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. As the Practice Manager at Cayuga Immediate Care and Cortland Urgent Care, core outcomes include efficient clinic operations, high patient satisfaction, and financial stability. Impacts encompass improved healthcare delivery and staff productivity, while key performance indicators involve patient wait times, service quality ratings, and adherence to budget targets.
Requirements
- Minimum of 3-5 years of experience in a healthcare setting
- Experience in budget management and financial reporting for healthcare practices (3+years)
- Strong leadership skills, including team management and staff development (3+ years)
- In-depth knowledge of regulatory compliance and audit processes (2+ years)
- Experience with patient satisfaction initiatives and customer service strategies (2+ years)
Nice To Haves
- Bachelor's degree preferred or equivalent experience in healthcare management
- Certified Medical Practice Executive (CMPE)
- Advanced degree in healthcare administration or a related field
- Certification in Lean Six Sigma or equivalent process improvement training
- Proficiency in using electronic health record (EHR) systems and Microsoft Office
Responsibilities
- Develop and maintain a fiscal plan for the practice, monitor patient revenues, and control operating expenses
- Ensure the highest level of patient satisfaction and resolve complaints within required time frames
- Facilitate staff hiring, training, and ongoing professional development
- Oversee regulatory compliance, including timely audits and updates on state regulations affecting the practice
- Lead process improvement initiatives and manage operational changes effectively
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What This Job Offers
Job Type
Full-time
Career Level
Manager
