Practice Manager

Oklahoma City Indian Clinic•Oklahoma City, OK

12d•Onsite

About The Position

Oklahoma City Indian Clinic (OKCIC) is a non profit corporation that provides culturally sensitive health care to the American Indian population. OKCIC services not only include basic medical care, but also dental, optometry, behavioral health services, fitness, nutrition and other family programs. Our mission is to provide excellent healthcare to American Indians. We do this by putting people first, providing quality services, and maintaining our Integrity and Professionalism. We are looking to add compassionate team players to our growing team as we continue to work toward our goal of becoming the national model for American Indian Health Care. We are seeking a Practice Manager to join our team! This position provides administrative and program coordination support services to the Adult Medical & Pediatric Departments. The position will assist the CMO, Director of Family Medicine & Specialty Services, and VP of Nursing in administrative duties required for adult medical & pediatric departments.

Requirements

Must align with OKCIC vision, mission, and core values.
Bachelor’s degree in health administration, Business, or related field.
5+ years of clinic or healthcare operations management.
Strong leadership and change management experience.

Nice To Haves

Certified Medical Practice Executive (CMPE) preferred.

Responsibilities

Review and approve time sheets and requests for time off.
Manage requests for provider schedule blocking (sick calls, training, committee work, etc.)
Coordinate with Nursing Leadership and others, as needed, regarding schedule changes and the potential impact on the Nursing team or other departments.
Arrange provider coverage during absences.
Manages the provider productivity, wRUVs, NRC scores, and documentation timeliness.
Address workflow or performance complaints at the provider level.
Address patient complaints and escalate clinical concerns to the appropriate Director.
Manages dashboards for and shares information with providers about performance indicators, such as the number of patients seen, documentation timeliness/accuracy, and satisfaction scores.
Works with the Continuous Improvement team and others, as appropriate, to identify inefficiencies and recommend improvements
Assists with onboarding and orientation of new providers as it relates to scheduling, EHR navigation, and OKCIC operational protocols.
Acts as liaison between CMO/Directors and providers.