Practice Manager

Memorial Hermann Health System•Tigard, OR

1d•Onsite

About The Position

At Memorial Hermann, the Practice Manager is responsible for supervising all day-to-day practice operations. This includes administrative and clinical staffing, patient appointment scheduling, time of service collections activity, and ensuring payment and claims filing accuracy/posting. The role contributes to the organization's goal of delivering high-quality, efficient care and creating exceptional experiences for both the community and employees, aligning with Memorial Hermann's vision of fostering healthier communities.

Requirements

Two (2) years in related healthcare experience
Effective oral and written communication skills
Must be able to demonstrate knowledge in the eight (8) domains of medical practice management: business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management
Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations
Demonstrates a strong commitment to patient, provider, and employee satisfaction

Nice To Haves

Bachelors degree preferred
Strong direct performance management, tact and financial acumen preferred

Responsibilities

Promotes the treatment of patients through efficient scheduling, clinical care and flow, collections processes, and outstanding customer service.
Assists with planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.
Leads in the preparation of departmental compliance with regulatory requirements.
Assigns work and manages the activities of practice personnel.
Trains, monitors and evaluates staff as necessary.
Understands the fundamental importance of customer service and develops processes and culture that support excellent customer service, the adherence to regulatory standards and the achievement of business objectives.
Supports the instruction of educational programs that promote staff competency.
Monitors quality improvement efforts and makes recommendations for change as necessary.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.