Practice Manager

Ameriprise Financial Services, LLC•West Des Moines, IA

About The Position

Join Ascendant Wealth Management Group as a Practice Manager and become part of a dynamic team dedicated to helping clients achieve financial confidence. We are a private wealth advisory practice of Ameriprise Financial Services, Inc., offering a collaborative culture, professional growth opportunities, and a rewarding career path. Our competitive benefits include medical, dental, vision, LTD, STD, and life insurance, along with a robust compensation structure. Summary: As Practice Manager, you will lead the Advice Team’s daily operations, ensuring a seamless client experience and supporting our long-term vision. This role requires adherence to high standards of ethics, compliance, and professionalism while facilitating efficient workflows and client service excellence.

Requirements

Exceptional interpersonal skills to handle sensitive and confidential situations.
Demonstrated poise, tact, patience, and diplomacy.
Strong attention to detail in composing, typing, and proofreading materials.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Positive attitude and commitment to continuous learning and growth.
Bachelor’s degree or equivalent combination of education and experience (minimum three years).

Nice To Haves

Active Series 7, Series 66 (or 63 and 65), and Iowa Life and Health licenses preferred but not required.
Commitment to lifelong learning and professional development.

Responsibilities

Create a welcoming and professional environment for clients and prospects.
Document client interactions in the management system to ensure continuity and compliance.
Uphold regulatory standards when engaging with clients and prospects.
Professionally manage incoming calls, ensuring prompt response and accurate routing.
Process incoming and outgoing mail and maintain logs in accordance with compliance regulations.
Scan checks and maintain accurate records as required.
Implement client segmentation and service models to meet service level standards.
Oversee prospect engagement and ensure timely follow-up.
Track fees and compliance requirements and communicate updates during client preparation.
Lead team huddles using dashboards and reports to monitor task progress.
Complete advanced client service tasks including wires, case research, and secure site registration.
Conduct audits to ensure task accuracy and operational efficiency.
Provide training and support to team members and operational partners.
Manage mergers and acquisitions within the Advice Team.
Delegate projects and provide constructive feedback to support staff.
Review procedures for quality improvements with a focus on compliance.
Provide backup support to other Practice Managers as needed.
Perform additional duties as assigned.
Manage equipment and facilities including maintenance, service contracts, and inventory tracking.
Coordinate client transitions between advisors within the Advice Team.
Plan and prioritize work schedules effectively.
Utilize time management tools such as calendars and task lists.