Practice Manager Hospital Based|ED and Pallative Care

Concord Hospital Health System•Concord, NH

About The Position

Under the general supervision of the Director, the manager is responsible for the daily management of the practice. This includes, but is not limited to operational, financial, clinical, performance improvement, program development, and customer relations and patient care outcomes. The manager is the primary resource person for staff. Responsibilities also include collaboration with other departments of the Hospital to assure development, promotion and maintenance of quality programs and services. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action.

Requirements

Associates degree and minimum of 5 years of related experience or; Bachelors degree and minimum of 3 years of related experience.
Meets Licensure/Certification requirements per department and/or professional standards.
2 years progressive supervisory experience; demonstrated ability to effectively lead a team as well as be a team member.

Responsibilities

Establishes positive working relationships with providers and acts as a conduit for departmental and organizational communication among staff and others.
Responsible for customer relations and customer service initiatives.
Manages departmental core processes, participates and supports departmental and organizational change.
Ensures compliance with State, Local, Federal regulatory requirements.
Meets all departmental, professional and technical requirements.
Participates in establishing and monitoring annual department budget, accountable for development of action plans related to financial performance.
Analyze financial performance on a daily, weekly, and monthly basis.
Meet with department leadership to determine opportunities for improvement and associated action plans.
Understand key performance indicators and ensure targeted benchmarks are achieved in relation to Meaningful Use, Provider Dashboards, Revenue Cycle Metrics, etc.
Recruits, retains and develops staff and manages performance.
Takes responsibility for individual performance goals.
Works independently and within a team on special, nonrecurring and ongoing projects.
Coordinates multiple aspects of projects, events, and other complex activities.