Practice Manager (2920)

CVHS HEALTH SERVICES • New Canton, VA

23d • Onsite

About The Position

The Practice Manager (SD/PM) is responsible for ensuring effective communication of key information to employees regarding community health centers, marketplace needs, competitive environment, cost management, customer-focused services, and CVHS policy and procedure changes. This role involves coordinating and approving physical space allocations, facilities management, and departmental resources for daily clinical site operations, including monitoring remodeling and expansion. The manager also approves contract service providers' operations and conducts annual site evaluations to determine facility and staffing needs. Financial oversight includes monitoring monthly information, working with leadership (CEO, DCO, CFO) to take corrective action, and ensuring compliance with approved budgets and CVHS policies. The position participates in developing and implementing organizational goals, objectives, policies, and procedures, and evaluates program effectiveness. Collaboration with local advisory boards, Human Resources (for recruitment, retention, employee relations, compensation, and compliance), Development Director (for grant opportunities), and Quality Coordinator (for policy and compliance standards) is key. The Practice Manager participates in monthly leadership meetings, ensures implementation of the Emergency Preparedness Plan and OSHA regulations, and engages in CVHS Quality Assurance and Quality Improvement Activities. This role also involves reviewing UDS measures with providers and staff to develop action plans for improvement and promoting a team-based, patient-centered medical practice model.

Requirements

• Possession of a valid Virginia motor vehicle operator’s license
• Experience within a healthcare environment
• Possession of a bachelor’s degree in business administration or clinical specialty from an accredited college or university
• Demonstrates competence in performing essential job functions
• Good understanding of comprehensive health care programs and activities
• Creative and effective problem-solving skills; ability to negotiate solutions and resolve conflicts
• Demonstrated ability to work with diverse populations and staff; ability to interact with a wide range of people from policy makers to practitioners, to consumers
• Knowledge of computer software (database, spreadsheet, word processing, email)
• Sensitivity to patient privacy and confidentiality
• Interest in evaluation and planning activities
• Well-developed communications skills
• Commitment to serving the underserved

Nice To Haves

• 4 years of progressive management and organizational experience

Responsibilities

• Ensures flow of communication of key information to employees with respect to community health centers, marketplace needs, competitive environment, cost management, and customer-focused services and CVHS policy and procedure changes.
• In consultation with Chief Operating Officer (COO), coordinates, arranges, and approves physical space allocations, facilities management and departmental resources for the daily operation of the clinical site(s).
• Responsible for on-site monitoring of remodeling and/or expansion of facility.
• In consultation with Facilities Manager, approves operations of contract service providers (i.e., janitorial, facility maintenance, HVAC, landscape/grounds maintenance and office/clinical equipment maintenance) at clinical site(s).
• Responsible for annual site evaluation in order to determine current and long-range needs of facility and staffing requirements.
• Monitors monthly and other financial information provided for site.
• Works closely with CEO, DCO, CFO and site staff to take effective corrective action as required.
• Assures that site expenditures are in compliance with the budgets approved by the Board of Directors and are handled according to CVHS policies and procedures.
• Participates in the development and implementation of approved short-and long-range organizational goals, objectives, policies and operating procedures; monitors and evaluates program effectiveness; effects changes required for improvement specific to the assigned site(s).
• Works collaboratively with local advisory boards to improve community relations, identify community needs and opportunities for continued growth.
• Works collaboratively with the Human Resources with regard to issues of recruitment, retention, employee relations, compensation and compliance with various employment-related State and Federal laws.
• Ensures that personnel policies are enforced throughout the site(s).
• Works strategically with the Development Director to identify areas for grant development and support specific to the assigned site(s).
• Works collaboratively with the Quality Coordinator to ensure site(s) operates in compliance with CVHS policies and compliance standards.
• Participates in monthly leadership meeting.
• Ensures implementation of the organization’s Emergency Preparedness Plan and OSHA regulations.
• Participates in CVHS Quality Assurance and Quality Improvement Activities and ensures that a site is represented on the CVHS Corporate QAQI Committee.
• Performs duties included within the OM position.
• Works closely with providers and staff to review UDS measures, develops action plan to increase measure.
• Promotes a team-based patient-centered medical practice model through leadership and practice.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organization
• Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)
• Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more
• Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
• License reimbursement
• Tuition reimbursement
• 10 Employer-Paid Holidays Per Year
• Vacation time available after 90 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager