Practice Manager - Elk Park Animal Hospital
About The Position
Elk Park Animal Hospital is a truly integrative veterinary practice in Southwestern Colorado. Our team provides comprehensive care by combining traditional Western medicine and surgery with complementary diagnostic and treatment modalities, tailoring our approach to each individual case. We care for a wide range of animals — from dogs and cats to horses, cattle, and even small exotics — ensuring that every patient receives thoughtful, well-rounded treatment. As we continue to grow, we are looking to add a strong Practice Manager to help lead our hospital forward. This role is essential in supporting our team, strengthening operations, and ensuring that our patients and clients continue to receive the highest quality of care.
Requirements
- Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
Nice To Haves
- CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not .
- Demonstrated e xperience in P&L management and financial analysis is preferred.
Responsibilities
- Staff Management: Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff. Responsible for staff recruitment , record-keeping, onboarding, training, and performance management . Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets. Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best . Acts as a champion for new initiatives by motivating the team to achieve desired goals .
- Financial Management: Oversee the practice’s financial operations, including budgeting, billin g and expense management by regularly reviewing reports and developing action plans accordingly. Collaborate with key partners to set fin ancial goals and ensure they’re achieved . Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes .
- Client Relations: Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations. Monitor client reviews to a ddress inquiries and feedback promptly and professionally . Utilize tools and quality controls to maintain a high standard of patient care and client communication.
- Operations Management: Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and e quipment maintenance . Implement and refine practice policies and procedures to improve efficiency and effectiveness.
- Marketing, Business Development, and Community Relations Execute marketing strategies to attract new clients and retain current ones. Oversee social media, website content, and other marketing materials. Expand the hospital’s presence in the community through events, promotions, and outreach programs .
- Compliance & Regulatory Adherence: Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice. Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality. Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal. Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.
- Technology & Software Management: Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice .
Benefits
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
