Practice Manager

High Point University • Chapel Hill, NC

10d

About The Position

The Practice Manager at HPU Health (Workman School of Dental Medicine) is a full-time administrative staff position that will be responsible for overseeing and managing a HPU Health- Oral Health Network dental community practice site. This role involves ensuring exceptional patient care, fostering a supportive team environment, and enhancing the overall patient experience. The Practice Manager will work closely with dental professionals and administrative staff to achieve the school's mission of providing high-quality dental education and patient care.

Requirements

• 3-5 years of experience in a leadership role within a healthcare or dental setting.
• Experience in a fast-paced, customer-centric environment.
• Strong communication, leadership, and organizational skills.
• Ability to analyze data and develop effective strategies for improvement.

Nice To Haves

• Bachelor's degree in healthcare administration, business management, or a related field (preferred), not required
• Knowledge of dental software and billing processes is preferred.

Responsibilities

• Develop and implement strategies to enhance patient satisfaction and engagement.
• Oversee the daily operations in alignment with the quadruple aim (elevated patient experience, improved healthcare outcomes, team wellness, and fiscal sustainability.
• Collaborate with dental professionals to ensure the highest standards of patient care.
• Conduct regular team meetings and training sessions to promote continuous learning and improvement.
• Monitor and analyze patient feedback to identify areas for improvement and implement necessary changes.
• Support the recruitment, onboarding, and development of team members (dental assistants, hygienists and CARE advocates).
• Ensure compliance with all relevant regulations and standards.
• Establish and implement effective workplace procedures and ensure policies and best practices are up to industry standards and government regulations.
• Hire, train, and monitor administrative staff.
• Organize patient records using electronic health records keeping utilizing EPIC.
• Supervise daily practice operations such as billing, debt collections, security, and occupational health and safety.
• Monitor the inventory for medications and medical equipment and organize for resupply.
• Interact with patients and address their complaints.
• Coordinate regular staff meetings and performance reviews.
• Collaborate with HPU Health administration to develop business strategies and patient services.
• Serve as a curriculum connector (CARE connector) for learner rotations and experiences in HPU Health practices.

Benefits

• Opportunities for professional development and continuing education.
• Access to a network of mentors and professional support.
• A collaborative and supportive work environment.
• High Point University provides a highly competitive compensation package that includes paid time off (and select public holidays), retirement contributions (mandatory), disability and health insurance.
• HPU offers a benefit of education assistance program (free education for child accepted into HPU for undergraduate studies after 3 years of full-time enrollment).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager