Practice Manager - Chino Valley Animal Hospital

Suveto • Chino Valley, AZ

10h

About The Position

Chino Valley Animal Hospital, part of the Suveto network of hospitals and
located in Chino Valley, AZ is looking for experienced
Practice Manager to join
our Team!

About Chino Valley Animal Hospital:

Chino Valley Animal Hospital is a state-of-the-art veterinary facility in Chino
Valley, AZ. We serve animal-­lovers and their pets in our community. Our clinic
is a welcoming and friendly place for pets and owners alike, filled with smiling
faces and experienced, compassionate veterinary professionals. We’re proud of
our beautiful clinic, with its spacious waiting room and exam rooms, clean
environment for optimal health and the latest in veterinary technology. We feel
that this reflects our commitment to providing each pet that comes through our
doors with the utmost care and attention.

Practice Managers within the Suveto network are integral to the performance of
each hospital. While working in partnership with the Medical Director and
reporting to the Operations Director, they are leaders who reflect the quality
and culture of the hospital team. They are tasked with upholding the hospital’s
standards, mission and vision with an ownership mentality.

The Practice Manager (PM) is responsible for modeling distributive leadership to
nurture a positive and sustainable workplace culture of the veterinary team. The
PM is responsible for the administrative, financial, and personnel management to
ensure the smooth running of the hospital. The PM must exhibit positive
attitudes, have strong work ethics, and uphold high client service standards to
create a successful hospital.

Requirements

• Leadership Skills: Communication, decision-making, delegation, development, and project management.
• Essential traits: Adaptability, time management, emotional intelligence, and creativity
• College degree is preferred.
• Minimum of 5 years of experience in supervising a team.
• 1-2 years of management experience preferred.
• Experience in managing a veterinary hospital, including financial and administrative support, operations management with profit and loss responsibility.

Responsibilities

• Responsible for overseeing the recruitment, interviewing, and hiring of staff.
• Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
• Assign job responsibilities to managers and delegate as necessary.
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
• Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
• Responsible for administration and review of non-medical client complaints.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner. Also, oversee billing, calculations of any discounts and other special accounts.
• Monitor purchasing so the practice operates within budget.
• Monitor the staff scheduling so that the practice operates within budget.
• Monitor and approve all expenditures within the practice's guidelines.
• Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is adhering to safety compliance.
• Review income statements and other financial data to find ways to improve revenues and hospital contribution. Meet regularly with veterinarians to review financial performance.
• Review accounts receivable to confirm proper and timely processing.
• Understand, participate, and support planned marketing events and programs and ensure that the hospital staff utilize marketing tools and materials and events and programs.
• Read and respond to all communication in a timely manner to ensure that the practice’s policies, guidelines, and recommendations are promptly communicated to hospital staff and adequate training follows if needed.

Benefits

• paid time off
• paid holidays
• medical, dental and vision insurance
• pet care discounts
• 401K with a true match up to 4%
• VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager