Practice Manager

Tuality Healthcare • Hillsboro, OR

76d • $82,526 - $128,926

About The Position

The Practice Manager is a key practice leadership position developing outpatient clinical programs and ensuring quality care and continuity for patients and families. Has responsibility for guiding/overseeing day-to-day business and clinical operations, which includes all human resources functions, compliance and staff development of clinical and business staff and others. Strives to achieve organizational priorities of highest quality of care, growth in patient population, excellence in access and patient experience and appropriate medical management. Works under the guidance of the Senior Practice Manager or higher; partners with Medical Director, and other outpatient practice managers and staff. This position requires the ability to work as a collaborative member of the management team, including building a professional partnership within partner group leadership teams.

Requirements

• Minimum of three (3) years of progressive operations management experience in Healthcare setting.
• Experience in medical clinic supervision or management and previous experience in a primary or ambulatory healthcare setting.
• Demonstrates solid knowledge of EMR and/or other Information Systems functionality.
• Demonstrates strong leadership and facilitation skills with ability to multitask and set priorities.
• Must instill and reinforce a strong customer service and business oriented work ethics.
• Demonstrates excellent written and oral communication skills.
• Demonstrates effective organization skills.
• Ability to work both independently as well as in a team environment.
• Demonstrates personal computer skills including advanced knowledge of Word, Excel and Outlook.

Nice To Haves

• Bachelor's or Master's degree from accredited institution in Business or Healthcare Management.
• Minimum of five (5) years of operations management experience in Healthcare setting.
• Minimum two (2) years managing personnel.
• RN or LPN a plus.
• Bilingual skills a plus.

Responsibilities

• Manages the day to day operations of their assigned multi-disciplinary and complex practice(s).
• Responsible for overall business function including cash collections, daily reconciliation and deposits; insurance authorizations; provider referrals.
• Responsible for maintaining internal quality management activities.
• Keeps abreast of all licensure, regulatory and safety requirements.
• Responsible for all reporting of risk related issues/problems within his/her practice.
• Actively provides and develops skills-training and scripting for dealing with difficult clients.
• Ensures staff compliance with clinical competency, licensure, and scope of practice.
• Proactively assesses clinical, clerical, and business staffing needs.
• Monitors critical time to service indicators including; telephone wait and hold times; time to service appointment availability; and check-in and wait times.
• Develops supply-demand models and oversees schedule and template changes to meet access needs of patients.
• Collaborates with inpatient clinical leadership in developing care protocols.
• Utilizes patient satisfaction results, comments, and reports to monitor patient and family feedback.
• Evaluates, analyzes, and recommends systems improvements across all business and clinical functions and processes.
• Assists in establishing service improvements and service enhancements.
• Establishes work schedules and monitors work performance.
• Assures collaborative team building and teamwork between clerical, clinical, billing and medical staff.
• Acts as the first line of mediation for conflicts between clinical staff and/or patients and staff.
• Provides daily 'rounding/huddle' and will be accessible, available, and responsive to staff, providers and patients.
• Review appropriate clinic matters with the Medical Directors.
• Recruits, hires and evaluates clinical staff supporting outpatient clinical operations.
• Assists in the development of departmental policies and procedures as necessary.
• Encourages staff participation in personal and professional growth opportunities.
• Assures new employees are welcome to the Practice and oversees orientation/training of new staff.
• Prepares annual operating and capital budgets, including forecasting volume and associated revenue.
• Participates in regional professional organization on a regular basis.

Benefits

• Relocation Assistance available up to $15,000
• Pay Range: $82,526.08 to $128,926.72

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees