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Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management. The position manages the daily operations in the clinic, optimizes clinic workflows, and acts as a resource in the daily operations and activities of the department. It involves collaboration with hospital care sites and physician leadership to promote effective working relationships within the service line to facilitate achieving goals and objectives. The role also includes direct interaction with patients to address questions and concerns regarding care and billing, ensuring satisfactory resolutions.