Practice Manager

EPIC Health System LLC • Clawson, MI

424d

About The Position

The Practice Manager at EPIC Health System is responsible for overseeing the daily operations of a primary care office, ensuring efficient workflows, high-quality patient care, and optimal resource utilization. This role emphasizes leadership, operational management, customer service, and compliance with healthcare regulations, all aimed at enhancing the patient experience and fostering a collaborative work environment.

Requirements

• Minimum of 1 year of operational management experience, preferably in a healthcare setting.
• Proven ability to build and lead high-performing teams through collaboration, trust, and respect.
• Strong conflict resolution skills, with the capacity to facilitate constructive dialogue.
• Exceptional organizational skills and experience in strategic planning and problem-solving.
• Adaptable and flexible, with the ability to pivot strategies in response to changing business and patient care needs.
• Excellent communication skills, both written and verbal, for effective interaction with staff, patients, and external partners.
• Ability to inspire and motivate a team toward shared goals and practice success.
• Proficiency in EHR systems and other practice management tools (e.g., Microsoft Suite, Phreesia).
• A commitment to delivering high-quality patient care and enhancing the overall patient experience.
• Strong focus on customer service excellence and improving patient health outcomes.

Nice To Haves

• Familiarity with Allscripts or similar EHR systems.
• Bachelor's degree in healthcare administration, business management, or a related field.
• Experience in a primary care or outpatient clinic environment is highly preferred.
• Knowledge of the Metro Detroit healthcare landscape and previous experience in local settings.

Responsibilities

• Recruit, manage, and retain top clinical and administrative talent.
• Evaluate staff competencies, conduct performance reviews, and implement growth strategies.
• Cultivate a culture of collaboration, continuous improvement, and professional development.
• Oversee daily operations, ensuring efficient workflows and high patient satisfaction levels.
• Manage clinic schedules, employee attendance, and ensure appropriate staffing.
• Guarantee compliance with healthcare regulations and standards.
• Deliver exceptional customer service by addressing patient concerns with respect and urgency.
• Advocate for patients to ensure their experience meets high standards of care.
• Maintain adequate inventory of medical supplies and ensure equipment functionality.
• Ensure the clinic environment is clean, safe, and conducive to high-quality care.
• Analyze performance data to identify improvement opportunities and implement corrective actions.
• Hold the team accountable for achieving key performance metrics and operational goals.
• Oversee financial intake and banking needs at the center level.
• Engage in business development initiatives to support clinic expansion.
• Build strong relationships with external partners and vendors to streamline operations.
• Ensure adherence to all healthcare laws, regulations, and safety standards.

Benefits

• Competitive salary and comprehensive benefits package.
• A dynamic, supportive work environment that encourages career growth and development.
• The opportunity to make a significant impact on patient care and outcomes in a leading healthcare company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree