Practice Manager

K Health • New York, NY

248d • $90,000 - $135,000

About The Position

K Health is thrilled to announce our transition to a comprehensive care delivery model that will revolutionize patient care. We invite you to take a leading role in this expansion, focusing on comprehensive and extended care. As the Practice Manager, you'll oversee the smooth and efficient daily operations of our virtual comprehensive care clinic. This role will report to the Clinic Director, partnering closely with clinical leadership to support and nurture the team. You will be responsible for oversight of the all clinic support staff, this includes the direct management of the Care Concierge Team and practice administrative personnel. You will own, review, and analyze your clinics performance metrics, actively engaging your team to meet and exceed standards.

Requirements

• 3+ years of experience in either customer support, healthcare, operations, consulting, or a related field, including at least 2 years of people management in a clinical setting
• Proficiency in Google suite
• Ability to organize and prioritize work to meet established deadlines
• Handle confidential / sensitive materials and information with discretion and ensure adherence to established policies and procedures
• Strong coaching skills and a passion for building knowledge and expertise
• Creative problem-solving abilities

Nice To Haves

• You are passionate about the patient and team experience, understanding their nuanced needs, and exhibiting tenacity and a positive, enthusiastic approach to continuously drive yourself and your team towards new standards of excellence
• You are agile and able to pivot with shifting priorities
• You are highly motivated
• You have a strong bias for action- and results-driven
• You are extremely detail oriented
• Effective in both written and oral communication
• You are a cross-functional collaborator
• Ability to research and analyze data
• Experience / familiarity with administrative organization of a multi-state medical practice
• Experience using EPIC software
• Experience using Allscripts software (TouchWorks or Professional EHR)
• Salesforce health cloud experience

Responsibilities

• Supervise a diverse team of non-clinical support staff including Care Concierge (CC) or Patient Experience agents, administrative support staff
• Ownership of day-to-day clinic operations, including staffing and support for CC and Patient Experience agents across different activities and outreach campaigns, management and coordination of patient care activities (e.g., account registration, visit rescheduling)
• Collaboration with pharmacies, Labs, Imaging Centers, ER Departments and other external partners on resolution of escalated patient or partner issues
• Support CC agents in assisting clinicians with patient visit logistics, including patient registration, rescheduling appointments, and addressing no-shows
• Collaborate with clinical leadership and your team to execute operational and health systems initiatives, focusing on efficiency, scheduling optimizations, and time management strategies
• Assist in the launch and maintenance of new clinical partnerships and services
• Foster collaboration and effective communication across various teams, including Clinical, Operations, Product, and Marketing, to achieve key business objectives
• Manage operational aspect of the clinical team (including HR-related ones), example: Manage holiday coverage, PTO requests (in coordination with scheduling team), and payroll support for both non-clinical staff and clinical staff
• Ensure compliance with continuing education requirements for team members across different states and platforms
• Motivate, manage, and monitor staff performance, provide feedback and promote ongoing professional development, and cultivate a team culture, while meeting KPIs

Benefits

• Hybrid work schedule with weekly lunches and stocked fridges
• Monthly social committees for company events
• 18 vacation days, 5 sick days, and 2 personal days
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Commuter Benefits
• Competitive health, dental, and vision insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services