Practice Manager

AmeriVet • Los Angeles, CA

107d • $70,000 - $75,000

About The Position

Shadow Hills Pet Clinic is looking for a Practice Manager who has experience with managerial and technician work. A day in the life would be 60% managerial duties and 40% technician duties. This is the perfect role for someone who loves to manage and lead teams but also enjoys being on the floor.

Requirements

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL, and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.
• Demonstrated experience in P&L management and financial analysis is preferred.
• Veterinary Management and Technician experience is highly preferred.
• Strong computer skills.
• Confident writing skills.
• Compassionate toward clients and their pets.
• Open to flexibility and change.
• Able to support the staff with a work/life balance.

Responsibilities

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
• Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.
• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.
• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.
• Acts as a champion for new initiatives by motivating the team to achieve desired goals.
• Oversee the practice’s financial operations, including budgeting, billing, and expense management.
• Collaborate with key partners to set financial goals and ensure they’re achieved.
• Ensure accurate and timely billing and payments, and monitor accounts receivable and collection processes.
• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service.
• Monitor client reviews to address inquiries and feedback promptly and professionally.
• Utilize tools and quality controls to maintain a high standard of patient care and client communication.
• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
• Implement and refine practice policies and procedures to improve efficiency and effectiveness.
• Execute marketing strategies to attract new clients and retain current ones.
• Oversee social media, website content, and other marketing materials.
• Expand the hospital’s presence in the community through events, promotions, and outreach programs.
• Ensure compliance with all relevant veterinary regulatory agencies and that health, safety, and labor laws are followed.
• Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.
• Ensure the practice complies with OSHA requirements related to workplace safety.
• Train staff to effectively utilize practice technology and partner with the IT support team.

Benefits

• Competitive pay.
• Performance bonuses.
• 401(k) matching.
• Student loan assistance.
• Health, dental, vision, life insurance.
• Mental health resources.
• Generous paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees