Practice Manager - Urology

Trinity Health•Waterbury, CT

About The Position

The Practice Manager will oversee and monitor the operations of the assigned practices. Responsibilities include management oversight of office productivity, expenses, patient satisfaction as well as other operational functions. The Practice Manager drives continuous process improvement in the practices to promote efficiency and patient experience. This position supports an outpatient Urology specialty office. We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Bachelor's degree required.
Five (5+) years of medical practice management experience.
Strong oral, written and interpersonal communication skills required.
Demonstrated ability in leadership and managing a team.
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Excellent organization and communication skills required.
Results oriented with a high level of attention to detail.
Ability to improve quality and productivity by identifying improvement opportunities in the practice.

Responsibilities

Establishes work procedures and standards to improve efficiency and effectiveness in the office.
Manages office operations to maximize patient access, patient satisfaction and timely collection of co-payments.
Ensures consistency in process among practices.
Utilizes the N’Thrive tool to manage and monitor schedule density, collection of co-payments and other key operational metrics.
Responsible for managing the budgeted expenses for assigned practices.
Manages human resources activities: hiring, on-boarding, coaching and performance management for assigned practices.
Ensures proper orientation and ongoing training of new and existing staff members.
Researches and resolves patient and provider complaints in a timely manner.
Leads the implementation of process improvement initiatives in assigned practices.
Ensures practices are adhering to all compliance, risk management and HIPPA requirements.