PRACTICE MANAGER - Primary Care and Womens Health

Shenandoah Community Health • Martinsburg, WV

111d

About The Position

The Practice Manager of a Federally Qualified Health Clinic is a strategic leadership position responsible for overseeing the day-to-day operations, ensuring quality care delivery, and fostering collaboration among clinical, administrative, and support staff within the Primary Care and Womens Health service line. This role demands a comprehensive understanding of both Primary Care and Womens Health services, coupled with strong organizational skills to maintain efficiency and compliance across all facets of the clinic.

Requirements

• A bachelor's or master's degree in healthcare administration, business management, or a related field.
• Previous experience in managing a healthcare facility, preferably with a focus on Primary Care and Womens Health services within an FQHC framework.
• Ability to lead and inspire multidisciplinary teams while fostering a collaborative environment.
• Strong interpersonal skills to liaise with patients, staff, and stakeholders effectively.
• Familiarity with electronic health records (EHR) systems and data management tools.
• Capacity to address operational challenges proactively and implement practical solutions.

Nice To Haves

• Professional coding, billing, or revenue cycle knowledge is preferred.

Responsibilities

• Coordinate clinic operations to provide seamless delivery of Primary Care and Womens Health services within the framework of an FQHC.
• Ensure the clinic complies with regulatory standards, including local, state, federal, and FQHC-specific guidelines.
• Optimize workflows and streamline processes to improve patient experience and staff efficiency.
• Monitor and manage the clinics budget, ensuring cost-effective utilization of resources while maintaining high service standards and fiscal sustainability.
• Revenue Cycle Management responsibilities to include financial processes that track patient care from registration and appointment scheduling to the final payment of a balance.
• Ensure accurate patient registration, proper documentation and coding of services, effective patient collections, and regular reporting and analysis of revenue cycle metrics.
• Develop staffing structures that best meet the goals of high-quality care and patient satisfaction.
• Recruit, train, and supervise clinical and administrative staff, ensuring alignment with the clinics mission and values.
• Foster a culture of continuous development through professional training opportunities for staff.
• Conduct performance evaluations and address any issues to ensure optimal productivity and morale.
• Develop and oversee Primary Care and Womens Health services to meet the comprehensive needs of patients.
• Ensure appointment scheduling and patient flow are managed effectively to minimize wait times and maximize satisfaction.
• Implement quality assurance protocols to monitor patient outcomes and satisfaction.
• Identify opportunities for expanding services in Primary Care and Womens Health to address community needs while adhering to FQHC regulations.
• Collaborate with stakeholders to develop strategic initiatives that enhance the clinics reach and impact.
• Analyze data on clinic performance and community health trends to inform decision-making and future goals.

What This Job Offers

• Career Level: Manager
• Education Level: Bachelor's degree