Practice Manager - Primary Care - 243 W. Central Ave. - Springboro - FT

Kettering Health • Springboro, OH

115d

About The Position

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach. Kettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas. Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties. Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.

Requirements

• Bachelor's degree in Business Management or related field required (experience may be considered in lieu of degree).
• Two - three years of experience in a medical office environment.
• One - two years of management experience preferred.
• Thorough knowledge of medical office operations including billing systems.
• Ability to interpret and supervise business policies.
• Special ability to communicate and relate well with staff, physician(s) and the public.

Responsibilities

• Provides practice leadership, supervision, scheduling and daily management of the practice.
• Supports 2-6 providers.
• Ensures a smooth and efficient operation of the practice including hiring and training staff.
• Works with the physicians daily, monitoring and controlling costs.
• Assures accurate and timely charge capture and edit/error work queue resolution.
• Oversees staff productivity.
• Collaborates with physician and staff to ensure positive patient experiences.
• Maximizes patient flow and minimizes vendor disruptions.
• Effectively addresses complaints and issues.
• Manages front desk procedures, bookkeeping, patient billing, office/clinical supplies, petty cash operation, budget, collections, and insurance.
• Completes/oversees coding and approval of invoices.
• Reconciles credit card terminal and sends daily report to Finance.
• Oversees cash collections and makes daily deposits per defined targets.
• Develops preferred capture strategies with assistance of Operations Director.
• Works with Operations Administrator and/or Director of Operations in developing budget.
• Manages staff-to-physician ratio, adjusting staff schedules and filling in as needed.
• Processes staff time and attendance bi-weekly.
• Monitors and maintains accurate PTO records, tardiness, and absences.
• Tracks physicians time-off according to their benefit summary.
• Conducts coaching, development, corrective action, staff evaluations, and provides reward and recognition.
• Facilitates monthly staff meetings in support of POC and other KPN initiatives.
• Collaborates with KPN operations to prepare for monthly practice operations council meetings.
• Maintains confidentiality with patient records in accordance with HIPAA.
• Assists physicians with preparing, monitoring, and submitting CME expense reimbursement requests.
• Ensures the practice remains compliant with all regulatory agencies.
• Ensures drug samples are accurately tracked and dispensed in compliance with state regulations.
• Oversees condition of physical property and monitors security practices/policies.
• Ensures staff and physicians complete mandatory network requirements.
• Ensures staff captures updated patient demographic and insurance information at every patient encounter.
• Oversees charge entry posting and ensures all non-scheduled events are captured timely.
• Ensures the Daily Encounter Control Report is reconciled daily or no less frequently than twice per week.
• Ensures the Practice's charge review and claim edit work queues are worked to completion daily.

What This Job Offers

• Industry: Hospitals
• Education Level: Bachelor's degree