Practice Manager - Pediatrics - Physician Practice

Hackensack Meridian Health•Neptune Township, NJ

27d

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Practice Manager coordinates the daily operations of the Primary Care Office and works in collaboration with the Administrative Director, the Northern Regional Director, and the physicians and leadership to organize, and direct all operational components of the Primary Care Practice. This is a general pediatrics practice that has a program called healthy steps for early intervention ages 0 to 3 the only one in the south region, and one of the physicians brings medical students through the practice as part of their learning

Requirements

Associate degree preferred.
Minimum of 5 years of experience in Operation in Professional Practice.
Ability to foster teamwork with decision-making skills.
Proficient at oral and written communication skills.
Problem-solving and situational analysis skills.
Conceptual thinking skills

Nice To Haves

Management experience preferred.

Responsibilities

Manages daily operations of the Primary Care Practice.
Responsible for the supervision of all staff in practice setting, including time and attendance, coaching, evaluation, and discipline, when necessary, along with the director.
Assists Director with the recruitment, supervision of certified medical assistance (CMAs) regarding adherence to policies and quality of work.
Responsible for the revenue cycle, WQ management and financial reporting for the practice.
Monitors patient satisfaction through surveys and patient feedback, and works with staff, physicians to identify and resolve potential problems and continually improve patient access and workflows.
Administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies.
Develops, leads and implements agenda for staff meetings to achieve critical departmental goals and objectives in the most efficient manner possible.
Ensures and coaches the team in delivering excellent customer service resulting in positive patient satisfaction scores for department/physician services.
Develops and enforces team member work assignments and maintains masterwork schedules.
Formulates, reviews, and revises departmental policies and procedures which safeguard patient care and promote efficient and creative practice.
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
Lifts a minimum of 10 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 4 hours a day.
Adheres to the standards identified in the Medical Center's Organizational & Managerial Competencies.