Practice Manager, Orthopedics

Mass General Brigham • Wellesley, MA

6d • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. We are seeking an experienced Practice Manager to lead operations across two busy Orthopedic/Sports Medicine locations: 978 Worcester Street in Wellesley, MA and 73 Guest Street in Brighton, MA (Boston Landing). This leadership role is ideal for someone who thrives in a collaborative, fast-paced healthcare environment and is passionate about improving access, quality, and patient experience! The Practice Manager will oversee daily operations at Mass General Orthopedics within the Newton-Wellesley Ambulatory Care Center in Wellesley. This state-of-the-art facility features 32 exam rooms and provides comprehensive orthopedic services including Children’s Orthopedics, Foot & Ankle, Hand Surgery, and both operative and non-operative Sports Medicine. This facility also features on-site imaging and a walk-in clinic staffed by orthopedic physician assistants, surgeons and specialists from Mass General Brigham/Newton Wellesley Sports Medicine. The walk-in clinic at this location can assist with most orthopedic and sports medicine issues, with X-rays, bracing and casting being among the common services available. Additionally, this Practice Manager will oversee operations of the Orthopedic Walk-In located within the new Mass General Brigham Sports Medicine healthcare center at Boston Landing! This clinic provides physical examinations, diagnostic imaging (including x-rays), and comprehensive evaluations to ensure fast, accurate diagnosis and treatment. The Wellesley clinic hours of operation are Monday–Friday, 8:00am–5:00pm and the Walk-In is open Monday-Friday 8:00am-8:00pm and weekends 8:00am-1:00pm. Boston Landing Walk-In operating hours are Monday-Friday 10:00am-6:00pm and weekends 8:00am-1:00pm. In collaboration with the Director of Operations, Orthopedics, the Practice Manager will be responsible for all aspects of site operations across these two sites and work collaboratively with administrative, clinical, and leadership teams to achieve operational and clinical care goals. Between the two locations, there are approximately 20 full-time staff members (both clinical and non-clinical roles), 17 providers (8 MDs and 9 PAs), and we maintain a strong pool of per-diem staff to ensure flexible coverage when needed. If you’re a strategic, hands-on leader who enjoys building strong teams and driving operational excellence, this is an exciting opportunity to make a meaningful impact in world-class, community-based orthopedic care!

Requirements

• Bachelor's Degree Related Field of Study required
• This role can accept experience in lieu of a degree.
• Supervisory experience 5-7 years required
• Experience working in a healthcare environment 5-7 years required
• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Nice To Haves

• Orthopedic experience is strongly preferred.
• This position requires an effective communicator who excels at building relationships, motivating teams, and aligning staff toward shared office and organizational goals.

Responsibilities

• Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
• Evaluates daily staffing needs and coordinates replacement of staff.
• Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
• Assists in the career development of practice employees through ongoing coaching, counseling, and training.
• Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
• Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
• Collaborates with practice leaders on the preparation of the practice's annual budgets.
• Oversees the department’s payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager