About the position
Crystal Lake Dental Associates is looking for a Practice Manager of Operations to join our team. Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you'll work in an environment that encourages learning, team cohesion, and puts patients first. You'll be a valued business partner to the Doctor, guiding and supporting our team as they provide the best patient care to the community. Our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!
Responsibilities
- Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills.
- Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
- Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
- Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
- Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals.
- Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed.
- Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals.
- Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs.
- Understand the benefits and metrics of DMP and help Doctor to monitor progress.
- Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
- Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
- Successfully onboard new team members through partnerships with recruiting and support office.
- Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.
Requirements
- Associate's or Bachelor's degree or 3 - 5 years' leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
- Experience working in a fast-paced and customer-centric environment.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Excellent communication, leadership, coaching, and conflict resolution skills.
- Trustworthy; maintain patient confidentiality and team ethics.
Nice-to-haves
- 1+ years of experience in a dental or medical setting.
- 1+ years of experience with insurance billing and accounts receivable.
- Dentrix or other dental software experience.
Benefits
- Competitive benefits including health insurance and retirement savings plans.
- Six paid holidays and PTO (paid time off).
- Continuing education to provide you the opportunity to develop your full potential.
- Access to an expansive network of mentors and networking opportunities.
- Top quality technology to assist in your daily responsibilities.
