Practice Manager of Operations

Heartland Dental • Carbondale, IL

85d

About The Position

Heartland Dental is looking for a Practice Manager of Operations to join our team at Dogwood Dental Care in Carbondale. This role is essential in providing exceptional lifetime care for our patients by supporting the business needs of each dental office and fostering a strong team-building culture. As a Practice Manager of Operations, you'll work in an environment that encourages learning, team cohesion, and prioritizes patient care. You will be a valued business partner to the Doctor, guiding and supporting the team to deliver the best patient care to the community. The goal is to hire and grow leaders who will support the business needs of each dental office and foster a strong culture of camaraderie and support.

Requirements

• Associate's or Bachelor's degree or 3 - 5 years' leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Nice To Haves

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Responsibilities

• Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment, and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals.
• Create alignment with doctor through daily one-on-ones, morning huddles, and weekly touch points discussing communication, connection, and support needed.
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals.
• Help Doctor prioritize, plan, and block schedule for CE through Doctor Education and Leadership programs.
• Understand the benefits and metrics of DMP and help Doctor to monitor progress.
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
• Successfully onboard new team members through partnerships with recruiting and support office.
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.

Benefits

• Competitive benefits including health insurance and retirement savings plans.
• Six paid holidays and PTO (paid time off).
• Continuing education opportunities.
• Access to an expansive network of mentors and networking opportunities.
• Top quality technology to assist in daily responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree