Practice Manager of Operations

Heartland Dental•Glen Allen, VA

41d

About The Position

Family Dentistry of Short Pump in Glen Allen is looking for a Practice Manager of Operations to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you'll work in an environment that encourages learning, team cohesion, and puts patients first. As a Practice Manager of Operations, you'll be a valued business partner to the Doctor. This hard-working and motivated leader will help guide and support our team as they provide the best patient care to the community. At Heartland Dental, our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged! More about the role Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality) Ensure goals and priorities of Doctors and teams are achieved through servant leadership Bell Leadership Training every 18-24 months Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs Understand the benefits and metrics of DMP and help Doctor to monitor progress Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice Partner with Doctors to identify skills needed for open positions and proper selection team within the practice Successfully onboard new team members through partnerships with recruiting and support office Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles About Family Dentistry of Short Pump Family Dentistry of Short Pump, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 7 person team that thrives on collaboration, communication and community

Requirements

Associate's or Bachelor's degree or 3 - 5 years' leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
Experience working in a fast-paced and customer-centric environment
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
Excellent communication, leadership, coaching, and conflict resolution skills
Trustworthy; maintain patient confidentially and team ethics
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

Nice To Haves

1+ years of experience in a dental or medical setting
1+ years of experience with insurance billing and accounts receivable
Dentrix or other dental software experience

Responsibilities

Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills
Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
Ensure goals and priorities of Doctors and teams are achieved through servant leadership
Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
Understand the benefits and metrics of DMP and help Doctor to monitor progress
Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
Successfully onboard new team members through partnerships with recruiting and support office
Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Benefits

Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)
Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
Access to an expansive network of mentors and networking opportunities
Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

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