Practice Manager of Operations

Heartland Dental • Terre Haute, IN

84d

About The Position

Join Dr. Caleb Gilman and his team of eight dental professionals! As a Practice Manager of Operations, you'll be a valued business partner to the Doctor. This hard-working and motivated leader will help guide and support our team as they provide the best patient care to the community. At Heartland Dental, our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!

Requirements

• Associate's or Bachelor's degree or 3 - 5 years' leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Nice To Haves

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Responsibilities

• Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
• Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
• Understand the benefits and metrics of DMP and help Doctor to monitor progress
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
• Successfully onboard new team members through partnerships with recruiting and support office
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Benefits

• Medical, prescription drug and vision insurance
• Free dental services for yourself and your dependents minus lab fees
• Life and disability insurance
• Health savings account, dependent care and college savings options
• 401(K) retirement plan
• Monthly, quarterly and leadership bonus opportunities
• 6 paid holidays annually (after 90 days of employment)
• 2 weeks paid vacation (after one year of employment)
• Continuing education provided and endless growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree