Practice Manager III - Northeast Georgia Physicians Group NGPG - Family Health - Bethelem - Fulltime Days

Northeast Georgia Health System • Winder, GA

88d

About The Position

Practice Manager II will work independently and have primary responsibility for supervising the Operational, Human Resource, administrative, and business functions, along with all administrative and clerical staff of his/her assigned area(s) (multiple locations and/or providers). The Practice Manager II will be responsible for providing the necessary administrative and clerical support structure to encourage a patient-centric care environment, to include customer service functions such as telephone service, appointment and/or surgery scheduling, new patient coordination, authorizations and referral processes, and back office functionality.

Requirements

• Current BLS certification required or must be obtained within 30 days of hire.
• High School Diploma or GED.
• A minimum of five (5) years progressive medical office experience in medical office registration, back-office clinical, scheduling and/or billing.
• A minimum of two (2) years healthcare supervisory/lead experience.

Nice To Haves

• Bachelor's Degree.

Responsibilities

• Maintains clinic schedules for all clinical providers, across all assigned locations.
• Develops, changes, maintains and updates provider scheduling templates within the practice management system.
• Develops, monitors and maintains procedures for patient reception, appointments and cancellations and traffic flow.
• Functions at the reception desk performing all functions of MOA level staff on a short-term basis.
• Monitors telephone systems within the practice; supervising staff phone encounters.
• Provides customer service, solves basic patient complaints, trains and supervises staff on customer service skills.
• Assists providers in managing patient schedules through the practice management system.
• Interacts with providers on day-to-day operational issues affecting practice.
• Supervises daily activities of all practice staff involved with administrative functions.
• Provides regular feedback on employee performance and completes employee evaluations.
• Processes PRC forms for new and replacement positions.
• Ensures compliance with specified regulatory requirements using established policies and procedures.
• Ensures appropriate training and certification of staff in use of all applicable IT systems and applications.
• Performs revenue management functions for the practice.
• Investigates expense variances and maintains purchasing log.
• Flags items for repair and reports safety issues.
• Responsible for significant facilities and compliance of direct reports to basic standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees