Practice Manager II

ADVANCED MEDAESTHETIC PARTNERS INC•Kennewick, WA

2d•$85,000 - $90,000

About The Position

The Practice Manager II oversees daily operations for a single practice, ensuring a high-performing, efficient, and patient-focused environment. They are responsible for financial performance, team leadership, and operational excellence. This includes managing budgets, meeting revenue goals, and implementing action plans to support practice growth.

Requirements

Bachelor’s degree or five years of relevant management experience is preferred.
Proven leadership acumen, with multi-site management experience preferred.
Sophisticated understanding of P&L management and business growth principles.
Strong computer skills, including proficiency in Microsoft Office and industry-specific software.
Exceptional communication skills that resonate with both team members and distinguished clientele.
Open availability: Able to work Sunday through Saturday during operating hours, with a minimum of one Saturday and one Sunday per month.
This position requires knowledge of various aspects of patient care.
Must possess good organizational skills to balance clerical and clinical duties.
This position requires frequent walking, sitting, standing, and bending.
Frequent talking and listening when giving instructions and explanations.
Frequent use of the phone, computer, and other clinic technologies.
Employees will be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

Nice To Haves

Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.

Responsibilities

Manage provider schedules, including PTO approvals, shift coverage, and daily adjustments.
Coordinate scheduling, service standards, and practice priorities to ensure smooth operations.
Oversee payroll submission, team communication, and time management processes.
Partner with the Back of House (BOH) Manager on ordering, inventory, and supply management.
Maintain seamless communication between Front of House (FOH) and BOH to ensure alignment on priorities and workflow.
Lead planning and coordination of monthly promotions in partnership with manufacturer representatives.
Build and manage the promotions calendar, aligning offers with inventory levels and provider availability.
Collaborate with the BOH Manager to operationalize promotions and ensure consistent in-practice execution.
Draft and route monthly promotional emails and practice updates for approval.
Coordinate deployment schedules with the marketing consultant and FOH posting calendar.
Track and report on promotional performance, highlighting key results and opportunities.
Co-lead content creation and posting cadence with the BOH Manager.
Ensure consistent communication of promotions, events, and team updates across all social platforms.
Organize and lead team meetings to review performance goals, updates, and priorities.
Conduct monthly training sessions focused on guest experience, service standards, and promotional execution.
Provide ongoing coaching on service protocols, retail strategies, and FOH/BOH processes.
Lead short promotional briefings to ensure all team members are confident in presenting current offers.