Practice Manager II

University of Rochester•City of Rochester, NY

37d•$27 - $37•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Manages an ambulatory practice with 12 to 19 rooms, may be across more than one location. In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance. Directs and influences staff using the ICARE framework, promoting a collaborative and professional team. Responsible for performance management of a team of non-clinical staff.

Requirements

Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience with one of those years healthcare management required
Or equivalent combination of education and experience
Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred
Advanced knowledge of medical practices, terminology, and reimbursement policies preferred
Microsoft Outlook email skills preferred
Electronic filing skills preferred
Typing skills preferred
Intermediate proficiency with Microsoft Word and Excel preferred

Nice To Haves

Bachelor's degree preferred
Notary License within 1 year preferred

Responsibilities

Clinic Operations Implement procedures for enhancing levels of service and quality and enforce medical office policies and procedures.
Develop and monitor guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.
Establishes and maintains efficient and responsive patient flow system. This is inclusive of managing various work queues, in baskets, schedule scrubbing, template cap monitoring, among and other tasks.
Schedules and facilitates regular office meetings with providers and office staff.
Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions.
Prepares and distributes weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency
Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.
Oversees maintenance of patient records, including storage and transfer.
Establishes performance improvement goals for teams through metric evaluation of Bypass warning, GNAV, and access reporting, remaining alignment with the goals and objectives of the department.
Works collaboratively with providers and staff to build and modify templates in alignment with department expectations and manage ongoing schedule changes.
Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns. Escalates concerns to appropriate level of clinic/management when appropriate.
Site Management & Compliance Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards.
Identifies, inputs, and follows through with all facilities and clinical engineering requests as necessitated or delegated.
Identifies and escalate space concerns appropriately.
Oversees completion and submission of quality reports.
In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting.
Ensures compliance with standard, HIPAA, OSHA and JCAHO policies.
Develops and trains/practices for emergency and disaster planning protocols.
Understands and enforces patient rights and organizational ethics philosophies.
Responsible for all disaster and emergency drill training dispatch and record keeping Responsible for site specific signage and ensuring compliance, participates and submits all necessary documentation for audits.
Acts as liaison with property managers to manage and address issues with property/facility HR and Staff Management Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management.
Manages staff in collaboration with the nurse manager.
Ensures initial new employee and annual staff mandatories are completed and tracked for compliance.
Conducts timely and thorough employee end-of-probation and annual performance appraisals.
Performs weekly input and review of payroll in electronic payroll systems.
Manages, approves, and plans for staff requests for time off and overtime.
Monitors employee engagement and serves as a change management leader to foster a positive work environment.
Oversees performance management and corrective discipline processes as needed with conjunction of clinical administration manager.
Upholds and models ICARE and HIPAA best practices Finance & Administration Assists in preparing annual and capital budgets, including required justifications, and effectively manages within designated budgeted parameters.
Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits.
Develops cost reduction and expense management initiatives in collaboration with division leadership.
Hold staff accountable for target achievement.
Processes pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists.
Oversees the bi-annual inventory process.
Responsible for p-card purchases and reconciliation of up to $4,000 Assists with division event planning, schedule upkeep
Attends monthly meetings per department requirements.
Acts as liaison with property managers to manage and address issues with property/facility.
May serve as eRecord superuser.
May participate on ambulatory committees to review best practices.
May serve as coverage for direct supervisor when necessitated Other duties as assigned.