Practice Manager II - Women's Clinic

Good Shepherd Health Care • Hermiston, OR

9d • $86,095 - $133,979

About The Position

The Clinic Practice Manager II is responsible for the day-to-day leadership, strategic oversight, and operational performance of an assigned ambulatory or specialty clinic. This role typically supports a smaller clinic site with 5 to 10 providers and may or may not include a Clinic Office Supervisor or Nursing Supervisor, depending on the size and structure of the location. In such settings as the Clinic Practice Manager 1 may directly manage front and back-office staff in addition to supporting provider operations.

Reporting to the Director of Ambulatory or Surgical Clinics and partnering closely with the Clinic Medical Director, Clinic Practice Manager II ensures clinic workflows are efficient, patient access is optimized, and providers and staff are supported in delivering high quality care. The role is accountable for maintaining regulatory compliance, improving patient experience, and managing daily operations across clinical and administrative functions.

Key responsibilities include providing support and scheduling oversight, staff leadership, quality improvement, financial monitoring, and compliance with billing, documentation, and operational standards. The Clinic Practice Manager II also acts as the clinic’s EPIC super user using reporting tools to track performance metrics, manage productivity, and inform strategic decisions.

This position plays a key role in maintaining a positive, team-based culture and ensuring that clinic operations align with organizational goals for patient-centered, accessible, and accountable healthcare delivery.

Requirements

• Bachelor’s degree in business, Healthcare Administration, or a related field – or equivalent experience.
• Minimum of 5 years of progressive experience in ambulatory or outpatient practice management.
• Experience in supervising staff and managing providers in a clinical environment.
• Prior involvement in quality improvement, financial oversight, and EMR optimization.
• In-depth knowledge of ambulatory clinic operations, regulatory compliance, and performance metrics
• Strong financial and budgeting skills, including understanding of reimbursement and billing processes
• Proficient in EPIC reporting tools and other clinical information systems
• Knowledge of RHC and PCPCH standards (as applicable)
• Excellent communication, conflict resolution, and team leadership skills

Nice To Haves

• Master’s degree in business administration, Public Health, or Healthcare Leadership.
• Epic experience preferred.

Responsibilities

• Oversee daily operations of 1–4 provider clinics, ensuring efficient workflow and patient-centered care
• Develop and implement clinic processes to improve access, scheduling, provider productivity, and patient throughput
• Maintain regulatory compliance (RHC, PCPCH, OSHA, HIPAA, Medicare/Medicaid), and ensure all certifications are current
• Coordinate facility needs including maintenance, supply procurement, and technology updates
• Act as EPIC super-user to support optimization, reporting, and issue resolution
• Support provider recruitment, onboarding, and retention strategies
• Monitor provider productivity (visit volumes, in-basket completion, OR utilization, etc.) and ensure schedule efficiency
• Hold providers accountable for documentation, quality standards, and timely patient communication
• Address concerns regarding provider behavior, workflow, or patient satisfaction
• Directly supervise or support Clinic Office and Nursing Supervisors (if applicable); otherwise, lead front and back-office teams
• Conduct staff meetings, performance evaluations, and professional development activities
• Foster a team culture rooted in service excellence, communication, and accountability
• Ensure compliance with internal policies and support cross-training across roles
• Develop and manage clinic budgets with supporting documentation
• Partner with front office staff to ensure accurate registration, copay collection, and insurance verification
• Monitor billing processes and coordinate with revenue cycle teams to reduce denials and improve charge capture
• Utilize EPIC reports to track collections, denial trends, and financial performance
• Lead clinic-based improvement initiatives based on data, patient feedback, and compliance metrics
• Utilize EPIC tools and dashboards to monitor provider performance, patient access, and clinic efficiency
• Ensure completion and tracking of care coordination efforts (e.g., referrals, screenings, follow-ups)
• Monitor and respond to patient satisfaction surveys and complaints using RL system
• Ensure staff consistently apply AIDET and ICARE standards to enhance patient engagement and trust
• Promote MyChart enrollment, health literacy efforts, and shared decision-making
• Ensure all clinic staff receive compliance updates and education
• Verify credentialing of providers with applicable payors to meet billing and regulatory requirements
• Uphold a therapeutic, respectful, and safe clinic environment that aligns with ICARE values
• Partner with local health organizations and community agencies to support outreach
• Support organizational strategies related to rural health and clinic expansion
• The employee supports the hospital mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to position. (reference program education curriculum).
• Performs other related duties as assigned.

Benefits

• Comprehensive benefits package + employer paid healthcare premiums
• Top-tier benefits package offering 100% employer-paid healthcare premiums (medical, dental, and vision) for both employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees