Kettering Medical Center Network - Hamilton, OH
posted 13 days ago
Full-time - Mid Level
Hamilton, OH
Hospitals
About the position
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Responsibilities
- Provides practice leadership, supervision, scheduling and daily management of the practice.
- Supports 6-12 providers to ensure a smooth and efficient operation of the practice.
- Hires and trains staff, works with physicians daily, monitors and controls costs, assures accurate and timely charge capture and edit/error work queue resolution, and oversees staff productivity.
- Collaborates with physician and staff to ensure positive patient experiences, maximizing patient flow, minimizing vendor disruptions, and effectively addresses complaints and issues.
- Manages front desk procedures, bookkeeping, patient billing, office/clinical supplies, petty cash operation, budget, collections, insurance, and evaluates work process and patient service issues for continuous improvement opportunities.
- Completes/oversees coding and approval of invoices, reconciles credit card terminal and sends daily report to Finance, oversees cash collections and makes daily deposits per defined targets on cash collections.
- Develops preferred capture strategies with assistance of Operations Director and works with Operations Administrator and/or Director of Operations in developing budget.
- Manages staff-to-physician ratio, adjusting staff schedules and filling in as needed.
- Processes staff time and attendance bi-weekly, monitoring and maintaining accurate PTO records, tardiness, and absences.
- Tracks physicians time-off according to their benefit summary and conducts coaching, development, corrective action, staff evaluations, and provides reward and recognition to keep employees engaged and productive.
- Maintains confidentiality with patient records in accordance with HIPAA and assists physicians with preparing, monitoring, and submitting CME expense reimbursement requests.
- Ensures the practice remains compliant with all regulatory agencies (e.g. CLIA, TDDD, OSHA, Board of Pharmacy, etc).
- Ensures drug samples are accurately tracked and dispensed in compliance with state regulations and oversees condition of physical property and monitors security practices/policies.
- Ensures staff and physicians complete mandatory network requirements (e.g. safety education, corporate integrity education, immunizations, flu shot).
- Ensures staff captures updated patient demographic and insurance information at every patient encounter and updates in Epic as appropriate.
- Oversees charge entry posting, ensuring all non-scheduled events (surgeries, hospital rounding, nursing home visits) are captured timely and entered in Epic appropriately and timely.
- Ensures the Daily Encounter Control Report is reconciled daily or no less frequently than twice per week and ensures the Practice's charge review and claim edit work queues are worked to completion daily.
Requirements
- Bachelor's degree in Business Management or related field required (experience may be considered in lieu of degree).
- Two - three years of experience in a medical office environment, with one - two years of management required.
- Thorough knowledge of medical office operations to include billing systems.
- Ability to interpret and supervise business policies.
- Special ability to communicate and relate well with staff, physician(s) and the public.
