Practice Manager I-Surgical Specialists

Texas Health • Dallas, TX

97d

About The Position

The Practice Manager is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipates and plans for future changes. Makes recommendations to improve customer service as appropriate. May support 1-4 providers at any given time. Work location: 8160 Walnut Hil Lane, Dallas, TX. Work hours: Full Time (40 Hours); Day Shift; Monday - Friday, 08:00 AM - 5:00 PM.

Responsibilities

• Effectively leads and develops a team of employees including hiring, training and development, salary recommendations, initiates process to terminate access when employees separate, etc.
• Responsible for employee performance management and setting individual goals as outlined in policies and procedures.
• Manages and or participates in front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts.
• Supervises medical, nursing and clerical staff to ensure adequate coverage for quality patient care.
• Ensures that staff is current in competencies, assessments, licensure, certifications and other annual training.
• Monitors staff's time and attendance consistent with THR policies.
• Monitors & provides recommendations for clinic budget, goals, and objectives.
• Assists clinic operations leadership to develop and implement performance goals and objectives as well as long-term planning.
• Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.
• Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.
• Serves as the first point of contact for patient and external customer complaints.
• Responsible for investigating all complaints relating to practice operations and routes privacy and/or Compliance complaints/issues.
• Escalates reoccurring problems as needed.
• Responsible for providing necessary summary to clinic operation leadership for High Reliability.
• Acts as the liaison between the practice and Central Billing Office.
• Serves as a Medical Records Custodian.
• Reviews authorizations and 3rd party chart review requests for validity.
• Ensures required Protected Health Information disclosures are tracked.
• Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in a timely manner.
• Enforces and monitors corrective action plans.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities