PRACTICE MANAGER I - NO PRIMARY CARE-LIVINGSTON

North Oaks Health System-posted 2 months ago
Full-time • Mid Level
Hammond, LA
501-1,000 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The Practice Manager 1, North Oaks Physician Group ('NOPG'), is responsible for developing, planning, organizing, implementing and directing the day-to-day operations and activities of a clinic location(s) with an annual volume of less than 10,000 stats. Working with the Network Administrator, the major responsibilities of the position include: a) implementation of all standards and policies developed and issued by the Network Operations Council ('NOC'), b) implementation of each POC's Site-Specific Action Plan, c) supporting and guiding each direct report and holding these individuals accountable for performance, and d) developing collaborative working relationships with providers assigned to the clinic location for which the Manager is responsible. Except for external meetings, the Manager is expected to spend the vast majority of his/her time in the assigned clinic location.

  • Manages operations of the assigned clinics, including but not limited to: staffing, patient scheduling, workflow, facilities, payroll, purchasing, managerial accounting, productivity, customer service issues and/or personnel issues.
  • Manages provider needs, including but not limited to: continuing education, licensure, PTO, productivity, payroll, RVUs, clinic and hospital schedules, customer service issues and/or personnel issues.
  • Monitor provider clinic, surgery and/or procedure schedules to optimize access.
  • Ensures high levels of quality of care and service for patients by planning, implementing and communicating operational procedures at all assigned clinics.
  • Evaluates and orients providers, in addition to counseling as necessary to accomplish organizational goals.
  • Evaluates, orients, counsels and enforces disciplinary action with staff.
  • Effectively communicates organizational and clinic goals and strategies to providers and staff.
  • Regularly involves clinic staff by soliciting feedback regarding clinic performance, customer service issues, needs, or ideas for improvement.
  • Comprehends and is familiar with financial and quality indicators including but not limited to system level KPIs, financial statements, cost/revenue projections, Leadership Dashboards, and other clinic statistical data and uses information to analyze performance, productivity, forecasts for budgets, profitability of new services and capital/minor equipment needs.
  • Establish working relationships with Team Members beyond NOPG to ensure that the care continuum for patients is not fragmented.
  • Works with Central Business Office to optimize the revenue cycle, and ensure proper and accurate billing, coding and collection.
  • The Practice Supervisor assures proper adherence to Joint Commission Standards by clinic staff and providers in addition to completing monthly audits as outlined by leadership team.
  • Promotes superior customer service by serving as a role model for customer service; maintaining good working relationships with patients, visitors, physicians, and employees of the clinic as well all other areas; building a sense of teamwork within the clinic; and timely follow-up with patients, family members, physicians and clinic staff.
  • Monitors and processes follow up on all patient inquiries/complaints. Reports all issues and resolution to direct supervisor.
  • Operationalizes short and long term goals and objectives for areas of responsibility.
  • Assists in the development and implementation of business development plans: clinics and providers, existing service lines; new services and products.
  • Ensures compliance with all North Oaks Health System and North Oaks Physician Group policies and procedures, compliance programs, and federal and state regulatory guidelines.
  • Attends, participates in, and facilitates meetings as requested, including POC and staff meetings.
  • Completes and participates in special projects as directed.
  • Processes patient experience survey responses as required by policy. Actively analyzes survey results to determine trends and prioritizes activities to maximize patient satisfaction.
  • Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in clinic administration.
  • Develops and maintains relationships with civic, community, and professional affiliations as is directed and/or appropriate.
  • Allocates adequate time and resources for clinic staff to participate in performance improvement activities and activities to improve patient safety.
  • Performs other duties as assigned.
  • A minimum of an Associate's Degree is required. For employees hired into position prior to 1/1/21 previous experience within North Oaks leadership (Supervisor and above) will be considered in lieu of Associate's degree.
  • A Technical Degree in a clinical field with five years of leadership (supervisory level and above) will be considered in lieu of an Associate's degree.
  • One year of leadership experience is required (Supervisor level and above).
  • A working knowledge of the physician billing and collection function, the managed care function (as it pertains to physician services) and federal healthcare regulations pertaining to the Medicare and Medicaid programs are all preferred.
  • Excellent written, verbal, communication and presentation skills required.
  • Strong organizational and financial backgrounds are required.
  • Strong analytical skills and attention to detail required.
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