Practice Manager I-II - Aurora Wellness Community Health Center

University of Colorado•Aurora, CO

1d•Onsite

About The Position

The Practice Manager I-II is responsible for managing staff, operations, budgets, patient access, and patient, physician, and staff satisfaction. This position assesses current physician practice and daily operations, identifies areas for improvement by working with and reporting to the Regional Director of Clinical Operations, and works in a triadic partnership with the practice’s Medical Director(s) and the department leadership. This position assists in developing plans to expand market share, to promote and maintain high-quality care, to expand and improve upon clinical and technical operations, while maintaining top-tier patient, physician, and staff satisfaction. This position is also responsible for monitoring financial performance to meet/exceed budgeted targets.

Requirements

Bachelor of Science in Business, Healthcare Administration, or Nursing.
Practice Manager I: Four or more (4+) years of job-related/clinic experience.
Practice Manager II: Five or more (5+) years of job-related/clinic experience.
A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.
Applicants must meet minimum qualifications at the time of hire.
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Ability to work within large, complex healthcare systems.
Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or the American Red Cross healthcare provider level CPR certification, or certification within 90 days of hire.
Maintains all required licensure and certifications for the position.
Must be able to work in person.
Must be able to travel to multiple locations.

Nice To Haves

Master’s degree in Business, Healthcare Administration, or Nursing Administration.
Ambulatory quality improvement (QI) experience.
Three or more (3+) years of clinic management.
Management of budget, purchasing, and/or accounting.
Experience in the use of registry data and quality systems.
Bilingual, Spanish-speaking.
Certified Medical Practice Executive (CPME).
Registered Nurse (RN), State of Colorado.

Responsibilities

Assesses and revises, as necessary, an appropriate staffing/skill mix for the practice and applicable diagnostic and procedural areas.
Assesses and adjusts exam and procedural room assignments to physicians and Advanced Practice Providers (APPs) to maximize efficiency and improve workflows.
In collaboration with HR, ambulatory leadership, and physician input, is the final decision maker for all staff hires into the practice.
Monitors usage and oversees the working order and use of stock supplies.
Regularly assesses accessibility and efficiency of triage operations and adjusts processes accordingly.
Regularly assesses front desk operations (reception, registration, scheduling, co-pays, etc.) for accuracy and efficiency and adjusts processes accordingly.
Ensures that the service expectations of both internal and external customers are met and/or exceeded.