Practice Manager - Heart Rhythm

Hartford HealthCare•West Hartford, CT

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description Overseas the Heart Rhythm department and the Hartford cardiac device department Responsible for managing designated operational unit to ensure superior customer service and patient care in a highly efficient and cost-effective manner. Oversees clinical operations, as well as the day to day operational activities supporting designated practice. Acts as point person for any and all practice related activities and issues. Serves as member of management team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiative Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports and providers, and acts as positive role model Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles Continuously identifies ways to increase profitability - recommends and implements cost-effective strategies for department Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Responds promptly and effectively to patient and provider concerns Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service

Requirements

Bachelor's degree in business, healthcare management or a related field, or equivalent experience; advanced clinical or business credentials preferred
Minimum 3-5 years medical practice management experience, preferably in a multi-site practice
Experience providing effective business leadership to physicians
Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources
Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands
Strong customer service orientation and the ability to effectively address concerns and resolve problems in a timely, win-win manner
Strong human resource management skills

Nice To Haves

Cardiology experience is preferred
Experience with Outpatient testing facilities
Epic Experience preferred.

Responsibilities

Oversees the Heart Rhythm department and the Hartford cardiac device department
Responsible for managing designated operational unit to ensure superior customer service and patient care in a highly efficient and cost-effective manner.
Oversees clinical operations, as well as the day to day operational activities supporting designated practice.
Acts as point person for any and all practice related activities and issues.
Serves as member of management team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiative
Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports and providers, and acts as positive role model
Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice
Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles
Continuously identifies ways to increase profitability - recommends and implements cost-effective strategies for department
Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation.
Responds promptly and effectively to patient and provider concerns
Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service